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‎09-11-2021 09:01 AM
Hi,
"Options" Part along with variables in Ticket Fields widget is not visible to End User, but its visible for admin users. Ticket Fields widget has both snc_external & snc_internal roles. Please help me with any suggestions.
Please mark as Accepted Solution if this solves your query and HIT Helpful if you find my answer helped you. This will help other community mates too..:)
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‎09-11-2021 10:36 AM
Can you update the variable summarizer to the below and try again:
HTML
<div ng-if="c.data.variables.length > 0" ng-init="c.variable_toggle = c.toggle">
<button class="btn variables-toggle-btn" aria-expanded="{{c.variable_toggle}}" aria-label="{{data.ariaLabel}}" ng-click="c.variable_toggle = !c.variable_toggle" ng-if="!c.hide_control">
<span style="font-size: 12px;" class="glyphicon" ng-class="c.variable_toggle ? 'glyphicon-chevron-down' : 'glyphicon-chevron-up'"></span>
{{data.label}}
</button>
<div ng-if="c.variable_toggle" id="variables-toggle" aria-hidden="{{!c.variable_toggle}}">
<hr role="presentation" ng-if="!c.hide_control">
<div class="m-b break-word" ng-repeat="variable in c.data.variables">
<label class="m-t-xs m-b-none text-muted"><b>{{::variable.label}}</b></label>
<div ng-if="!variable.multi_row">
<div ng-switch="variable.type">
<!-- 27 is type URL, 33 is type Attachment -->
<a ng-switch-when="27" class="pre-wrap" title="{{::variable.label}}" href="{{::variable.display_value}}" target="_blank">{{::variable.display_value}}</a>
<span ng-switch-when="33" class="file-attachment">
<a ng-if="::variable.state != 'not_available'" class="pre-wrap" title="{{::variable.label}}" href="javascript:void(0);" ng-click="scanAttachment(variable)" aria-label="${Download {{variable.display_value}}}">{{::variable.display_value}}</a>
<span ng-if="::variable.state == 'not_available'" class="error">
<a class="pre-wrap" title="{{::variable.label}}" href="javascript:void(0);" ng-click="scanAttachment(variable)" aria-label="${File {{variable.display_value}} failed security scan}">{{::variable.display_value}}</a>
(${File failed security scan})
</span>
</span>
<span ng-switch-default class="pre-wrap">{{::variable.display_value}}</span>
</div>
</div>
<div ng-if="variable.multi_row">
<a href="javascript:void(0)" class="hidden-xs" uib-popover-template="'sp_multirow_vs_summarizer.html'" popover-title="{{variable.label}}" popover-placement="auto top" popover-append-to-body="true" popover-trigger="outsideClick">${Click to view}</a>
<a href="javascript:void(0)" class="visible-xs" ng-click="c.openMrvsModal(variable)">${Click to view}</a>
</div>
</div>
</div>
</div>
Server Script:
(function() {
data.label = options.label || gs.getMessage("Options");
if(options.task)
data.ariaLabel = gs.getMessage("{0} for {1}", [data.label, options.task]);
else
data.ariaLabel = data.label;
if (options.variables) {
data.variables = filterVariables(options.variables);
return;
}
data.labelClose = gs.getMessage("Close");
var tableName = options.table || $sp.getParameter('table');
var sysId = options.sys_id || $sp.getParameter('sys_id');
var record = sn_std_tkt_api.TicketConfig.getTicketRecord(tableName, sysId);
if (record == null)
return;
data.canRead = record.canRead();
if (!data.canRead)
return;
data.variables = filterVariables(new GlobalServiceCatalogUtil().getVariablesForTask(record, true));
})();
function filterVariables(variables) {
if (variables == null || variables.length == 0)
return variables;
var filteredVariables = [];
variables.forEach(function(variable) {
if (variable.visible_summary)
filteredVariables.push(variable);
});
return filteredVariables;
}
Client Script:
function($scope, snAttachmentHandler, i18n, spModal) {
/* widget controller */
var c = this;
c.toggle = c.options.toggle || false;
c.hide_control = c.options.hide_control || false;
c.task = c.options ? c.options.task : "";
/* Open mrvs data in a model for mobile screen */
c.openMrvsModal = function(data) {
spModal.open({
title: data.label,
widget: "template_renderer",
widgetInput: {data: data, template: "sp_multirow_vs_summarizer.html"},
buttons: [{label:c.data.labelClose, primary: true}]
});
}
$scope.scanAttachment = function(variable) {
if (variable.state == 'not_available')
snAttachmentHandler.showMessage('error',i18n.getMessage('Upload file scan failed').withValues([variable.display_value]));
else
snAttachmentHandler.scanAttachment({'sys_id' : variable.value});
}
}
CSS:
button.variables-toggle-btn {
background: none;
border: none;
color: $link-color;
&:hover, &:focus{
color: $link-hover-color;
text-decoration: $link-hover-decoration;
}
}
Hope this helps!
BR.
Ishaan Shoor
BR.
Ishaan Shoor
25 REPLIES 25
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‎09-11-2021 10:37 AM