How to automatically propagate group member changes to lower instances

[sath]

Hi,

We have a catalog item where users can submit a request to add/remove members from a group. The requirement is to automate the process and do this simultaneously on the lower instances when the request is submitted on production instance.

I have made the process automatic using flow designer. But how do we propagate those changes to lower instances from production?

[Dr Atul G- LNG]

Hi @sath 

There’s no direct way to do this unless you establish an integration between Production and lower instances to fetch the updates — and even then, it’s not recommended to do this frequently. The alternative is to handle it manually through import/export.

[sath]

Hi @Dr Atul G- LNG , We get group change requests frequently and it might not be feasible to do those manually on lower instances everyday. How do we establish the integration between production and lower instances for this requirement? Wondering if there will be implications if we do the integration. Thank you.

[Dr Atul G- LNG]

Hi @sath 

The integration should be relatively easy, as both instances are based on ServiceNow. You could either set up a direct integration or explore using IntegrationHub or IDR

Instance Data Replication 

depending on your use case.

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/administer/instance-data-repl...