"Show XML" on Mac Firefox not formatting properly

[perkinsarm]

I've started using Firefox in the office as my main browser this week because of some unsolvable corruption problems with Chrome. I prefer Firefox over Safari.

I use "Show XML" multiple times a day and have noticed that on this computer when running Firefox the displayed XML window results either strip out the tags or display the XML in a single line string which isn't easily readable. When the tags display I'm having to copy and paste the XML into an editor and pretty print it.

I realize this is not a ServiceNow issue, but haven't found a Firefox solution elsewhere.  If anyone else has had and solved this problem, I'd love to know what you did. Thanks!

[Ryan Harringto1]

Running into the same issue.... When you say 'create a new user profile' what exactly do you mean?

[S_C Pressley]

Definitely update your browser. Some older versions use older script versions too which can sometimes try to convert itself to accommodate the latest version. I hope this helps  

[Ryan Harringto1]

Hey, thanks for the suggestion. Unfortunately I don't think that seems to be the issue. I just downloaded Firefox (this is my personal computer) so I have the most up to date version - still having the problem. When I click "Show XML" it strips all the XML tags away and shows the values in one line. I can see the correct values when I view the page source on the pop-up window but I'd like to be able to see the tags and values without having to view page source.

[perkinsarm]

Ryan, 

Not longer after I deleted and created a new profile, the XML display problem re-appeared. I have just lived with it since. I've tried re-installing too with no success. However, I'm in a managed environment where institutional IT provides their latest 'tested' approved version (60.6.1esr).

I see you already found my work-around to "View Source" on the pop-up window.

[Fred van der Sc]

Perhaps a bit late, but I use an extension to Firefox (on a Mac):

Pretty XML

Works fine for me!