\$("sysparm_guide") doesn't work in Service Portal

[scwillson]

I have a Catalog Client Script that acts on the form only when the item is being filled out in a specific Order Guide. However, we are trying to get everything to work in the Service Portal in Helsinki, but it seems that the $("sysparm_guide") in the Client Script no longer pulls the sys_id of the guide being used.

I can try to work around it by having a hidden variable that populates from the cascading variable, which in turn will perform the same actions, but I wanted to see if anybody knows how the Guide being used can be identified from the Service Portal.

function onLoad() {
       var guide = $("sysparm_guide");
   if (guide.value == 'bf2b9d31130de6002d763d27d144b082') { //Standard New Hire Order Guide
   g_form.setValue('service','new');
   g_form.setDisplay('service',false);
   }
}

I can tell that the URL is different for the Service Portal, and it does only show the sys_id of the guide being used. How would I pull the sys_id from the URL efficiently?

https://instance.service-now.com/sp?id=sc_cat_item_guide&sys_id=002a1ead135d2200a9aeff82e144b088

[devi_putra]

Hi Simon,

Could you please try:

var guide = $("sysparm_guide").value;

instead of------> var guide = $("sysparm_guide");

Hope this will help you.

Thanks,

Devi

PS: Hit like, Helpful or Correct depending on the impact of the response.

[scwillson]

Tried it, but it didn't make any difference.

[Brad Tilton · Accepted solution]

Hi Simon,

Service Portal doesn't support any DOM techniques like jquery or prototype as explained in the article I linked to below. However, if you scroll all the way down to the bottom it addresses how to determine whether you're in an order guide or not.

documentation/client_scripting.md at master · service-portal/documentation · GitHub

[scwillson]

Thanks Brad.

isOrderGuide() works great, except that it only returns a boolean value. Is there any way that you know of that I could identify specifically which order guide is it?