"The reference to entity "c" must end with the ';' delimiter" issue ?

[nayanawadhiya1]

When I clicked on Cleanup module this error message showed "The reference to entity "c" must end with the ';' delimiter"??

Is it known error because I found "ServiceNow KB: PRB738526: Cannot access instance; error message "The reference to entity "c" must en... "??

Please suggest.

[marcguy]

Try navigating directly to the list of modules by adding this to your service now instance URL

/sys_app_module_list.do?sysparm_userpref_module=8086b6dd0a0a0b57012e66ca4a4b2928&sysparm_clear_stack=true&sysparm_clear_stack=true&sysparm_clear_stack=true&sysparm_clear_stack=true

then you should be able to find which module has the erring character and update it.

[Shahed Shah1 · Accepted solution]

Hi Nayan

That Known Error was specific to the URL for the Help Icon, where the logs show this error is occurring as the UI Frameset (navpage.do) is rendering. Since you mentioned that this is happening when clicking on the Cleanup module, this suggests that you are not having UI issues as suggested from the Known Error.

Looking at the logs while reproducing the issue will help focus on where to look. But, I take it that this module is referring to the "Cleanup import set tables" UI Page (cleanup_import_sets.do).

If it is this page you are trying to access, it could be (just theorising here) some to do with the list of tables brought. Are there any tables with "unusual" characters (e.g. &, %)? Would changing the label provide relief?

This sounds like you may have identified another defect, which may be worth running it by Customer Support (via an Incident of course) to look into and log.

Regards

Shahid

[nayanawadhiya1]

Hello Shahid,

Is this causing that error?

[Shahed Shah1]

Sorry about that. These don't look like it. I should have been specific. That cleanup page will bring back a list of import tables.