"The reference to entity "c" must end with the ';' delimiter" issue ?

nayanawadhiya1 · ‎04-04-2017

When I clicked on Cleanup module this error message showed "The reference to entity "c" must end with the ';' delimiter"??

Is it known error because I found "ServiceNow KB: PRB738526: Cannot access instance; error message "The reference to entity "c" must en... "??

Please suggest.

Shahed Shah1 · ‎04-05-2017

Hi Nayan

That Known Error was specific to the URL for the Help Icon, where the logs show this error is occurring as the UI Frameset (navpage.do) is rendering. Since you mentioned that this is happening when clicking on the Cleanup module, this suggests that you are not having UI issues as suggested from the Known Error.

Looking at the logs while reproducing the issue will help focus on where to look. But, I take it that this module is referring to the "Cleanup import set tables" UI Page (cleanup_import_sets.do).

If it is this page you are trying to access, it could be (just theorising here) some to do with the list of tables brought. Are there any tables with "unusual" characters (e.g. &, %)? Would changing the label provide relief?

This sounds like you may have identified another defect, which may be worth running it by Customer Support (via an Incident of course) to look into and log.

Regards

Shahid

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marcguy · ‎04-05-2017

ok try going to your import sets first and look in there for any oddly named import set tables.

/nav_to.do?uri=/sys_import_set_list.do

It sounds like the UI page for cleaning them up does not like the name of one of them, if you identify one, then you could go to the dictionary 'collection' entry for that table, and try relabelling it to something plainer. Normally this happens if there is an unknown character in the import set table name (label).

nayanawadhiya1 · ‎04-05-2017

Is this causing an error?