"User Not Authorized" when clicking Export as Excel in Service Portal

Chunho
Tera Contributor

‎02-27-2024 06:53 PM

Hi,

 

I am facing the issue where the system will show the "User Not Authorized" whenever the user clicking the Export as Excel or Export as CSV in the Service Portal. But when clicking Export as PDF it is working fine.

Any help would be appreciated.

 

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3 REPLIES 3

AshishKM
Kilo Patron
Kilo Patron

‎02-27-2024 07:02 PM

Hi @Chunho , 

 

Check this property status.

AshishKMishra_0-1709089356827.png

 

-Thanks,

AshishKM


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
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Chunho
Tera Contributor

‎02-27-2024 11:25 PM - edited ‎02-27-2024 11:33 PM

Hi @AshishKM,

 

Thank you for your response. The value for both the 'glide.basicauth.required.csv' and 'glide.basicauth.required.excel' are true in the system properties. But the issue is still happening

Chunho_0-1709105087634.png

 

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neelam135
Tera Contributor

‎03-26-2024 06:29 AM

Did the issue resolved?

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