" You have reached the daily limit for replies posted by a user" on KB Questions

[Ruihster]

Good day.

We wanted to use the Social Q&A Module for our Knowledge Bases. 

Normal Users (SNC_Internal) are able to create Questions on the Knowledge Base but can't answer the Questions.

When the Users try to create an Answer there is an Error message shown: " You have reached the daily limit for replies posted by a user".

But I don't know why and from where that message comes from.

I've already tested the Solutions from other questions about this problem.

Like:

I've already checked the Sys Properties:
- sn_kb_social_qa.max_subscriptions_per_user_daily

- sn_kb_social_qa.max_answers_per_user_daily

- sn_kb_social_qa.max_questions_per_user_daily

- sn_kb_social_qa.max_comments_per_user_daily

- glide.knowman.max_comments_per_user_daily

all of them have no value which means that no restriction should be applied

~ "No value defined means no restriction is applied." 

I've tested the Business Rules

- Comment limit for user

- Question limit for user

and the Script Includes inside the Business Rules

- "GlobalKnowledgeUtil" referencing to "GlobalKnowledgeUtilSNC"

and both the Script Include and Business Rules are working and don't restrict the user for posting an anwser

The "Disable commenting" option in the Knowledge Base is unchecked which should allow commenting.

And the Table API ACL stated in the Servicenow Knowledge Article is also disabled. Also the Access Analyzer says the user is able to create Answers so there shouldn't be any ACL blocking that.

But still no user is able to comment / answer Questions. Did I miss any property or Business Rule?

I hope someone knows a solution

Thanks for your help.

[Harsh_Deep]

Hello @Ruihster 

Please check https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786019

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[Ruihster]

Thanks for your answer.

The Property stated in the KB is already blank in my Instance so it should work with every Role, I've also tested it with putting a role which the user has in it and they still can't answer the questions.
So sadly this property didn't fix the bug.

But still thanks for your answer

[Robbie · Accepted solution]

Hi @Ruihster,

Thinking out loud and having a quick 'dig' - Have you seen the known problem with the Error? (See below link)

I wonder if it relates - what version and Patch is your instance?

Knowledge Management PRB1734169

Xanadu Early Access

'You have reached the daily limit for replies posted by a user' error due to kb_social_qa_answer ACLs

After selecting 'Post a question' and creating a question, some users are unable to post answers or comments to their own question. The observed error is 'You have reached the daily limit for replies posted by a user'.

https://docs.servicenow.com/bundle/xanadu-prbrn/page/release-notes/dfrn2-xanadu-onebundle/PRBs-W06.0...

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[Ruihster]

Thanks for your answer.

The Instance is on Washington DC Patch 7 but I think we would need to update the Instance to Xanadu to fix the problem.

Because the Problem says there is an error in the kb_social_qa_answer ACLs, I've created two create ACLs on the table one for the table and one for all fields (*) for the role without the Scripts because as far as I see we don't need the ACL scripts for our use. This workaround with the self created ACLs worked and the users with the role can write answers on the questions. So I have a workaround until the official bugfix with Xanadu.

Thanks for your help