"Your flow cannot be found. Flow sys_id:An" error

jcmings
Mega Sage

Sorry if this is the wrong place to put this -- but I ran into this issue the other day and couldn't find any guidance and wanted to post the solution that ended up working for me.

 

Problem: 

Whenever I open a specific flow in Flow Designer, I get the error "Your flow cannot be found. Flow sys_id:An." This prevents any changes to my flow from truly saving. 

 

Solution:

Many of the solutions I found online coached going to sys_hub_flow.list and pulling in the "Main snapshot" field and then pasting that sys_id into the URL of your errored out flow designer screen. While this allowed me to load the flow, it didn't recognize any changes I made. To finally resolve the error, I followed these steps:

  1. In the Flow Designer landing page, right click the name of the flow causing issues and copy the sys_id
  2. Navigate to sys_update_version.list and paste in the sys_id of my erroring flow
  3. Revert to a previous (working) version of the flow

 

Other notes:

A lot of the posts I found online (mainly on these forums) discussed running into this issue when migrating a flow between environments. In most cases, users failed to move a sub-flow as well, and this caused issues. I happened to run into this error in a single environment, and I believe it's because I messed with the "Latest snapshot" field. 

 

Hope this helps!

1 ACCEPTED SOLUTION

jcmings
Mega Sage

Solution located in original post

View solution in original post

34 REPLIES 34

Hi @jcmings 

Thanks a lot for this. Finally found out what the issue was.

My Post: https://www.servicenow.com/community/developer-forum/suflow-throwing-error-when-adding-subflow-outpu...

 

Thanks

josgarcia
Tera Expert

Super helpful! Thank you so much!

Dirk_G
Tera Contributor

Thanks a lot. Very helpful! 😉

Joe1
Tera Expert

Unfortunately, this did not work for me as I received this error on a Flow that I copied. Reverting it left me with an empty Flow.

It's possible that this solution is outdated for newer versions. What version is your instance on?