Radio buttons on form

[tkrishna29]

Hello Gurus,

I browsed through several options on radio buttons. I'm looking for a ideas on how I can accomplish the below design on service now forms (Not the service catalogs).

It's a performance evaluation form where I will have 4/5 questions like I mentioned below.

I need to have these values captured for each question in a single field with the value (1/2/3/4).

Greatly appreciate your help!

1.

How did the FE/team respond to the customer request?
1 = BELOW EXPECTATION - Significant delays	0
2 = MET EXPECTATION -   Acknowledged the customer's request	0
3 = EXCEEDED EXPECTATION - Acknowledged the customer's request	0
4 = EXCEPTIONAL — Actively engaged with the customer to assess the need	0

2.

How did the employee respond to the customer request?
1 = BELOW EXPECTATION - Significant delays	0
2 = MET EXPECTATION -   Acknowledged the customer's request	0
3 = EXCEEDED EXPECTATION - Acknowledged the customer's request	0
4 = EXCEPTIONAL — Actively engaged with the customer to assess the need	0

3.

How did the Management respond to the overall request?
1 = BELOW EXPECTATION - Significant delays	0
2 = MET EXPECTATION -   Acknowledged the customer's request	0
3 = EXCEEDED EXPECTATION - Acknowledged the customer's request	0
4 = EXCEPTIONAL — Actively engaged with the customer to assess the need	0

[rlatorre]

I've had a lot of luck using record producers (RP) to get input from users and update records. Here are some basic steps. I can supply more detail / code.

1. Create a UI Action to fill out this information on the record
2. In the UI Action send the record number or sysID to the record producer
3. Populate a reference variable with the record
4. Have the user answer the questions and submit
5. In the PR script do you calculations, etc and update the original record
6. set abort action to true to not create a new record
7. Redirect the user back to the original record.

[Shishir Srivast]

Please check if this helps: How can I put radio buttons in a custom form?

[Chandu Telu]

Please check the below link

Adding radio button in Form Personalization

[Gowrisankar Sat]

Radio button is not supported on fotms, the only way is to create a UI Formatter and Include macro in it.

http://wiki.servicenow.com/index.php?title=Creating_a_Formatter