Inbound email action not getting triggered because flow desginer inbound action is getting triggered

[Navaneeth1]

I have two custom scoped applications. I created an inbound email action for one to create a new ticket for inbound emails and I created a flow designer with a trigger as an inbound email to create a new ticket for the other application.

The flow designer inbound email action does not have a condition or reply to the table. The inbound email action has a condition to check who the recipient is. When I send an email to the recipient for the inbound email action which is part of another scoped application the flow designer trigger gets triggered which is fine but no incident ticket is created by the inbound email action that checks the condition. 

Is there some rule in ServiceNow that won't run Inbound email actions if a flow designer with a trigger for inbound email actions is running?

[siva krishna M2 · Accepted solution]

Hello @Navaneeth1 ,

Please follow below community post and true off stop processing in the flow

https://www.servicenow.com/community/now-platform-articles/to-enable-ordering-and-stop-processing-op...

If it helps, kindly click on like icon and mark it as accepted solution