Raising P1/P2 Major Incidents .
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09-21-2022 10:56 PM
Hi All,
I had a requirement where , if the priority if the incident changes to p1 or p2 , then the incident should automatically proposed as Major incident .
The functionality is working fine, but not working when assigned_to field is populated.Not sure about this behivour, checked scripts as well, but not getting the cause of the issue.
Regards,
Sanket
1 REPLY 1
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09-21-2022 11:01 PM
Please provide some more details