My requirement is that if at any approver rejects the Change Request, the state should become 'Closed' instead of 'New'. I tried it using workflow but not able to achieved............. if an approver rejects the change request it should be closed wit...
I have a checklist on a task that I only want to display if it's assigned to a certain group. Because formatters aren't typical items, you can't just use g_form.setDisplay...so I tried:document.getElementById('inlineChecklistApp').style.display = "no...
Hi All, Is there a way to restrict checklist from adding and removing the checklist_items on catalog task? Only User with Admin role should able to add and delete checklist_items. I tried using ACL'S but unable to achieve the expected output. Any su...
The checklist formatter appears as a choice on any of the tables extended off of the TASK table. However, it is not on the CMDB table or any of the ones extended from that. We'd like to use it on our Application Form for team members to check off tha...
Hi All, I have configured many scheduled jobs where an incident is being created with a specific template. Some of these incidents also have Checklist Templates. Currently, the only way to add the Checklist Template is to add this manually after the ...
Hi guys, Really trying to work something out in order to add a checklist automatically on a Task when it is created. Tried with business rule since I did not know how to do it in the workflow. (function executeRule(current, previous /*null when async...
Hi All,I've added the 'My Requests' widget to the service portal that I am configuring. When it reaches the display limit it just displays the following message:'First 5 of 48 shown', On the simple list widget it gives the option to 'view all' and ...
I need to know if there is a way without doing a scripted REST API to use the table API to attach a file and impersonate a user so it shows the impersonated user attached the file?
We are currently working on building out a service catalog and we have a few items that will spawn a Requested Item that requires an approval. After that, instead of creating a Catalog Task we are creating a Change Request. I have some code that will...
I dont know what the exact issue here. For some users the link is missing. See attachment for more detailsIn the above screenshot, the first column contains Number field without link... But i want that Number field should appear with link...Any helps...
Hello! Where I work we follow a strict change process for updating any software. As such, we would like to disable the MID Servers ability to automatically update. This would then allow us to go in and trigger the updates manually allowing us to upda...
Hello All, I have a requirement to move a few ServiceNow tables from one instance to another instance. I have the following questions in regards to that requirement: 1) A table record may have many reference fields. From what I have seen, when a reco...
We created an On-Call group schedule in Production, and I need to copy it to our Dev environment. I can get the "shell" of the schedule (rota) copied via XML export/import and an update set, but it comes into Dev missing the "Roster and escalation d...
We want to find the latest project_status->as_on value for a project and update pm_project->u_status_date. When a user creates a new project_status report, it should in theory be the latest report (latest date) based on business process, however we ...
Running Geneva version and we are fairly new to ServiceNow. We have a Service Request Catalog item for department moves. Along with the form users fill out, we need an Excel spreadsheet to be completed. Is there any way to somehow embed this attachme...