Hi all, we just upgraded our DEV instance to Madrid and running into a little problem with some security incident roles... It seems that for some reason our itil_user group is being locked down to read only format which is not allowing us to add user...
To add a filter for incident search, We have used the filter "assigned_to=Bud Richman" which returns zero entries. When there is space in filter value, it seems '=' operator is not working. Can anyone please suggest a method to filter the exact entr...
version- madrid hi I am trying start my aws ec2 instance from servicenow.....for that i have created one maintain item formwith fields instance id and action which i want to perform on that id (start/stop).without using plugin how to send these in...
A call to arms fellow ServiceNow patrons,right now i am currently using digicert scanner to extract what ports and servers that have ssl certs and exporting it to an excel spread sheet.I am currently researching methods of determining how to run inte...
HI All,Do we have any module or application where we can manage the certificates.Use case is manage certificates, issuer, expiry generate alert based on expiry - 30 days 40 days.ThanksSudhir
I have created an application in studio where the table extends task. I assign the role needed for a user to access the table but when impersonating the user the fields are greyed out on the table form. The user can access all other aspects of the ap...
Hi All,This is w.r.t. OOB priority matrix available for incident management.When should service desk raise incident with Impact & Urgency as 3-Low, which auto sets Priority as 5-Planing.What is the significance of 5-Planing? Is it related to enhancem...
Hi All,Hopefully someone can help with the following. it sounds simple enough, but I can't get what I want to do to work.What I need to happen is for a variable on a request task form to become mandatory on or before the 'Close Task' action. I have e...
Hello,I have a question please, how to run One time script to replace one value on the incident form with another value ?What is the best way?I have example script below. I need replace existing value with new value . Below is only example where i ne...
We import users and groups from AD/LDAP and use AD/LDAP to authenticate users into ServiceNow. A user change AD/LDAP password and now cannot access ServiceNow. User can log into local computer with AD/LDAP password and could access ServiceNow with ol...
As an admin, while in the form of a custom application, I selected the Additional --> Configure --> Related Lists option and added the appropriate selection to the form (e.g. the child table has a reference field that obtains its value from the table...
Looking for a way to allow some users to be able to list edit dot walked fields. Example:I have added a new field to the RITM form and created an ACL to be able to list edit the field.That same field has been added to one of the list views for Catalo...
I have an inbound scripted REST API I've developed for an integration with another system. This system will be sending transactional data to ServiceNow periodically. The issue I'm having is that I want to capture the raw JSON from the REST message, a...
Looking to get table name at the current list with a UI Action List Button. Is there an OOB method to retrieve a table name of the current list you're looking at?
