Error when configure available fields "not allowing update of property:glide.ui .... "

[yandp]

Hello all, 

I wanted to remove the image paste entry shown in activity , so i try to use the configure available fields, as below.

But i have error not able to save after deselect the "attachment" , Please share how to resolve this, Thank you.

But i have this error , when save after deselect the "Attachment"

[Community Alums]

Hello,

Activity formatter system property fields like glide.ui.x_activity.fields are in different scope, but the table they belong to the global scope and causes errors.

Please refer below KB for similar issue - 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793264

Regards,

Akshay

[yandp]

Hello @Akshay Kangankar 

Thank you for the sharing.

The application is a custom application and I am using San Diego version, but have same error.

and the KB not mention how to resolve it, do you have idea how to resolve it?

Thank you so much.

[Community Alums]

Hello @yandp 

As mentioned in the KB article, it will be fixed in future release i.e. Tokyo. So no workaround for the moment. 

Workaround

This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Related Problem: PRB1378637

Thanks
Akshay Kangankar
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