Hi,
I have a requirement to automatically reassign security incidents to different assignment group based on a unique value in the description field. I have to fetch this unique value and glide through cmdb table and assign it based on the support group value in cmdb table.
1. Currently the assignment of security incident in the first place is done through the AWS account -support group and not through assignment rules.(We cannot edit this AWS account assignment as of now, we need to override this flow and do the reassignment)
2. I have tried to achieve this using after business rule for insert and update but the assignment happens only when there is a update in another security incident with similar when to run conditions.
How can I override this AWS account assignment and automatically reassign to different assignment group as soon as the ticket is created?
