Received error after submitting a Change that was Copied
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‎08-11-2022 10:31 AM
I have created some new roles for Change, the issue that I am having is with the Copy Change. After selecting the Copy Change it opens the new record and that part works. Once I fill out the copied change, I get an error on the screen "Security restricted when invoking processor".
One thing that I noticed is that even though I get the error, the ticket does still submit. Am I missing something?
I have attached a image of the error.

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‎08-11-2022 10:49 AM
Hi
Can you please attach the image again its broken
and did you try elevating your role and check if the scope is correct.
and this seem like a role or ACL issue
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‎08-11-2022 11:29 AM

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‎08-13-2022 01:25 PM
Hi Syn Core,
This could be related to access to processor please refer
Allowing external access to Processor
I hope it helps.
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‎08-11-2022 10:50 AM
Hi,
Refer to this link. This might help you.
Mark the comment as a correct answer and helpful if this has solved your problem.