Receiving 404 error message on Survey on esc portal

[Raj Bharankar]

We are receiving a 404 error when accessing the survey through the Survey button on the ESC portal. I have validated the survey roles, and all required roles are correctly assigned and active. Despite this, the survey page is not loading and continues to return a 404 error.

[chaitalivale · Accepted solution]

Hello @Raj Bharankar ,

Please review the below solution to add snc_internal role to widget or user criteria. 
https://www.servicenow.com/community/employee-slate-and-employee/survey-shows-404-error-message/td-p...

Thanks!

[Tanushree Maiti]

Hi @Raj Bharankar 

If non-admin users receive a 404 error, they may be locked out of the survey widget . Add snc_internal in User Criteria of the Widget.

Also Refer KB: KB0965128 When attempting to access a page on the service portal, I get the 404 (page not found) scr... 

KB0855288 Accessing a page on Service Portal is producing 404 error