we are unable to find undeliverable mail in outbound email address records

Siva_Prasad · an hour ago

we are unable to find the record in outbound email address records , we have checked email logs as well but couldn't find anything. @Ankur Bawiskar @Dr Atul G- LNG , could you please provide any solution for this?

Dr Atul G- LNG · 57m ago

Hi @Siva_Prasad

Did you check the email dashboard?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · 57m ago

Hi @Siva_Prasad

Did you check the email dashboard?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Siva_Prasad · 56m ago

where can i find the email dashboard?

Dr Atul G- LNG · 50m ago

Hi

https://devxxxx.service-now.com/now/notification-dashboard/dashboard

https://www.servicenow.com/docs/r/platform-administration/email-notifications-dashboard.html

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG · 25m ago

Hi @Siva_Prasad

Please follow these jobs :

https://www.servicenow.com/docs/r/platform-administration/configure-jobs-email-dashboard.html

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************