we are unable to find undeliverable mail in outbound email address records

[Siva_Prasad]

we are unable to find the record in outbound email address records , we have checked email logs as well but couldn't find anything. @Ankur Bawiskar  @Dr Atul - LNG , could you please provide any solution for this?

[Dr Atul - LNG · Accepted solution]

Hi @Siva_Prasad 

Did you check the email dashboard?

[Siva_Prasad]

where can i find the email dashboard?

[Dr Atul - LNG]

Hi  

https://devxxxx.service-now.com/now/notification-dashboard/dashboard

https://www.servicenow.com/docs/r/platform-administration/email-notifications-dashboard.html

[Dr Atul - LNG]

Hi @Siva_Prasad 

Please follow these jobs :

https://www.servicenow.com/docs/r/platform-administration/configure-jobs-email-dashboard.html