Receiving Error Risk Assessment threshold configuration error when using Risk Assessment ,Conditions

VIKASM535239375
Kilo Sage

‎02-26-2025 01:14 PM

How to resolve Error :- "Risk Assessment threshold configuration error" when using Risk Assessment ,Conditions

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Community Alums
Not applicable

‎02-26-2025 09:13 PM

Hi @VIKASM535239375 ,

  • Risk value is calculated as score += actual_value * metric.weight; not just the sum of actual values. This is expected OOB behavior.
  • The weight for all the questions of the Change Risk Assessment Category might be more than 1, hence the total score was actual value times the weight. This will always be higher than the High assessment threshold.
  • Change the weight of all the questions to 1, which will now calculate the total score as the actual value times 1, which will be the total sum itself.

 

Also, Refer to this KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823427