Recent Chrome update broke ServiceNow's text highlighting

[bill_dev]

With the recent Chrome update to Version 131.0.6778.70 (Official Build) (64-bit), the texts and fields in ServiceNow suddenly cannot be highlighted. CTRL+A then copy then paste still works but highlighting texts using mouse or Shift + directional arrow does not work. I'll be submitting a ticket to HI but just starting this thread in case somebody has an insight to this.

[HeyMarkWarmack]

Looking to see if anyone has word back from SN Support on this??  Browser tricks for Edge not returning function.

We still have the issue, same as reported above:

     WashDC Patch 8 on 10/31/24.  Chrome OK for users, copy/paste fails on Edge.

     Chrome Version 130.0.6723.119 (Official Build) (64-bit), upgraded to Version 131.0.6778.70 (OB) (64-bit) - both worked.
     Edge Microsoft Edge for Business - Version 131.0.2903.51 (Official build) (64-bit)

[JohnnySnow]

you would need to apply the UI script to fix the same. It worked in our case.

[Gio3]

Hi, same issue here. I installed servicenow patch (reported in the KB) but it dosnt change something, even try installing their UIScript. Can someone help?

[Jesper Slot]

We had an update to Microsoft Edge this morning - now running version 131.0.2903.63 and it works again.

[Tanja Sachse]

I confirm that with Edge Version 131.0.2903.63 (Official build) (64-bit) the highlighting problem is gone - UI script deleted 🙂