Recently I noticed PDI's goes offline frequently. Is there any solution to this.

Prasant Kumar 1
Mega Sage

3 weeks ago

Hi Community,

 

Recently I noticed the PDIs are going offline frequently with an upgrade message on developer portal. My self released 3 PDI instances in last 14 days. Is there any solution do anyone have? my recent PDI has also gone offline since yesterday. 

 

PrasantKumar1_0-1792061078062.png

 

 

Best Regards,

Prasant Kumar Sahu

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8 REPLIES 8

Ankur Bawiskar
Tera Patron

3 weeks ago

@Prasant Kumar 1 

No solution for this

PDIs don't come with any support from ServiceNow

So the only option currently is to wait

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

0 Helpfuls

Dr Atul - LNG
Tera Patron

3 weeks ago

No solution, mate. Patience is the only key here. @Prasant Kumar 1 

 

 

0 Helpfuls

Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Prasant Kumar 1 

 

There is no solution on it.

 

ServiceNow does not offer direct technical support for PDI and persistent offline issues are currently part of known infrastructure and maintenance disruptions.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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MikeLerch
Tera Contributor

3 weeks ago

I'm with you.  I'm trying to do something pretty simple and have sunk a dozen hours into just getting the PDI to work.  It really is a mess.  Latest thing is NO applications will install.  System logs show "Download request failed due to possible credential error, status code = 403" and "UADownloader-ua_blocking: Download request failed due to possible credential error, status code = 403: no thrown error".  I mean come on ServiceNow, I'm just trying to use the product you have given us access to 😕

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