'record history' tab in hr agent work space

Qiutong Hou
Tera Guru

‎07-11-2024 07:16 AM

Does anyone know the visibility condition for the 'record history' tab in hr agent workspace? 
QiutongHou_0-1720707159861.png

It's not in related list configuration for UIB view but I can see it in the UI builder. However I can't make it visible to all hr agent. Please help.

QiutongHou_1-1720707355687.png

 

 

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kevinbruneau
Tera Contributor

‎03-27-2025 04:28 AM

Hi Qiutong,

 

Same issue here, have you found which role is required in order to see the tab?

 

Kevin

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Aidy Burrow
Tera Contributor

2 weeks ago

I had the same issue with the record history tab not being visible.

 

To resolve this, navigate to 

https://www.instancename>.com/now/nav/ui/classic/params/target/sys_dictionary_list.do%3Fsysparm_query%3D%26sysparm_first_row%3D1%26sysparm_view%3Dadvanced

 

Filter on the table that contains your records and 'type=collection'

In the record for the table, ensure that the 'audit' field is checked.

Screenshot 2026-01-08 144808.png

 

The tab should automatically display in workspace.

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Prathmeshda
Mega Guru

2 weeks ago

hello  @Qiutong Hou 

  1. Auditing is enabled on the table (sn_hr_core_case).
    Path: System Definition > Tables > HR Case > Audit = true

  2. The user has the required role.
    By default, only admin, sn_hr_core.admin, or sn_hr_core.manager can see Record History.
    Standard HR agents (sn_hr_core.agent) cannot see it.

  3. The system property is enabled.
    Property name: glide.ui.show_record_history
    Value must be true.

  4. UI Builder visibility conditions are met.
    Even if the tab is visible in UI Builder, it can be hidden at runtime based on role and audit access.

This is expected behavior and is documented in ServiceNow documentation for HR Agent Workspace, Auditing, and UI Builder conditional visibility.


If this response proves useful, please mark it as Accept as Solution and Helpful. Doing so benefits both the community and me.

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