'Record not found' error saving Incident record - Contextual Search/Table Configuration

[Zoran_M]

Hi folks,

I'm hoping someone has encountered this issue before.

I'm trying to 'Enable related search box' option on the Incident record in All > Contextual Search > Table Configuration, but I get an error (Record not found) when I hit Save. In fact, the error comes up when trying to save any type of change to the record. I've tested on all non-prod instances and the behaviour is the same across the platform.

I've twisted myself in knots trying to figure out what's going on here but can't seem to crack it. Any suggestions would be highly appreciated.

Thank you,

Zoran

[Musab Rasheed · Accepted solution]

Just check if there are multiple records for Incident table, this should not happen for OOB record, if issue still exists try creating HI ticket.

[Anil Lande]

Hi,

Please try updating record from list view.

[Zoran_M]

Thanks Anil,

Good suggestion, but it still won't save. I tried changing several fields from list view but they won't save.

I'll probably log a ticket for this one. Will update the thread if I work it out.

Regards,

Zoran

[Musab Rasheed · Accepted solution]

Just check if there are multiple records for Incident table, this should not happen for OOB record, if issue still exists try creating HI ticket.

[Zoran_M]

Thanks Musab,

I've logged a ticket for this one and will see how it goes.

Regards,

Zoran