Record not getting created in awa_work_item

Anirudh Pathak · ‎02-13-2024

I've configured Service Channel, Queues, Assignment Eligibility, Service Portal Agent Chat Configuration and Chat setup. Still in agent workspace agents are not getting any interactions to accept. Presence State is also active.

Dr Atul - LNG · ‎02-13-2024

Hi @Anirudh Pathak

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965805

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963190