Record producer approval
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07-31-2023 01:11 AM
Hello Experts,
We have created a record producer to create a new application service.
As of now If user submit a request new application service will create.
we have created a workflow but not working , dont know how to achieve it.
Table - "cmdb_ci_service_discovered"
Approval group - "SN_New_Management"
Requirment
1. we want to add Group approvals on that request after approval only new record needs to be created.
kindly support to achieve!
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07-31-2023 07:53 AM
did you not add gs.info()?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-31-2023 10:21 PM
Hi @Ankur Bawiskar ,
I have tried with gs.log and gs.info both .
As per the log check i have added the gs.log .
Thanks
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07-31-2023 10:43 PM
Hello @akin9 ,
Please create a catalog item. add workflow to it and in the workflow add the approval as well as a run script to create a business service this the best solution you can implement.
Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.
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07-31-2023 11:18 PM
Hi @Nayan Dhamane ,
IActually , After approval we need to create a record automatically.
thats y i have created a record producer instead catalog item.
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07-31-2023 11:24 PM
@akin9 , yes it can be done through run script in workflow just add script to create new record and map it with the fields with required details.
Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.
