I had created a record producer before cloning but now after clone when we restored our update sets to the instance, it is available in the backend, able to see the form by clicking on try it. But it is not visible on 'sp' portal.
Checked category, catalog, user criteria and also Hide from service portal check box, everything seems ok.
Below are the steps already performed:
1. Check Record Producer settings:
1. Verify the No Search field is set to false on the Record Producer form.
2. Confirm the record is Active .
2. Ensure catalog visibility:
1. The Record Producer must be assigned to at least one Catalog and one Category to
be searchable.
3. Check User Criteria:
1. Review the Available For and Not Available For user criteria on the Record
Producer. Ensure the user can view it. If in doubt, remove all user criteria temporarily
for testing.
4. Force a re-index:
1. Make a minor change to the Record Producer (e.g., add a space to the description)
and save the record to force a re-indexing. Alternatively, an admin can manually re-
index the sc_cat_item table.
5. Review Service Portal search sources:
1. If the issue is only in the Service Portal, ensure the Service Catalog is correctly
configured as a search source for that portal.
6. Clear your cache:
1. Clear your browser cache to eliminate any client-side issues.
