Record producer few varibales not visible on incident form

[PriyankaThakur_]

Hello Servicenow community, 

We have created record producer for to create incident and added 10 varibales. few variables are not showing on incident form in variable editor section even when these variables are created in similar manner. Please help to identify how these variables are fetched in variable editor section on incident form to identify visibility on incident form 

[Harish Bainsla]

Hi @PriyankaThakur_ did you select correct variable map for more understanding watch below video

https://youtu.be/tjTp3tWYzrA?si=05cAbMjlRm2u6pui

[PriyankaThakur_]

We are not mapping any variable on incident form as there are different attributes. We need all the variables selected on record producer to be visible in incident variable section (Added via variable editor) If you have info regarding how it it is fetched on incident form pls share 

[KiranmaiP]

Hi @PriyankaThakur_ 
Please check if the Active, Hidden are true in variables section for specific variables which are not visible 
or
Are there any roles assigned to them in permission section for certain users

Hope it helps.

Regards,
Kiranmai.