Record Producer in Custom Service Portal – “You are either not authorized or record is not valid"

[Mimi Edet]

Hi all,

I am trying to display a Record Producer on a custom Service Portal page using the SC Catalog Item widget.

However, the widget shows the message: “You are either not authorized or record is not valid.”

[Mimi Edet]

HI @Tanushree Maiti 

The "Hide on service portal" field on record producer to false as well as I have disable the Not Available for User Criteria record and created a Available User criteria to be public

[SohamTipnis]

Hi @Mimi Edet,

Think of this error like ServiceNow politely saying:
“I either don’t recognize what you’re asking for… or you’re not allowed to see it.”

When you try to show a record producer using the SC Catalog Item widget, the portal does a couple of silent checks in the background. If any one of them fails, it doesn’t explain much; it just throws that generic message.

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Ankur Bawiskar]

@Mimi Edet 

Even for admin it throws this error?

Do you want this record producer for public use?

[Mimi Edet]

Yes for external user

[Dr Atul G- LNG]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728420 @Mimi Edet