Record Producer -Remove from record producers form the Estimated Delivery Time

Ravi Gaurav
Giga Sage
Giga Sage

As the owner of the record producer,
I want to have the 'Estimated Delivery Time' statement removed from  record producers for a particular catalog not for all catalog.

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

ï”— YouTube: https://www.youtube.com/@learnservicenowwithravi
ï”— LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
1 ACCEPTED SOLUTION

Hi Sandeep,

I got the solution by writing script for the same.

var hideDeliveryTime= new GlideRecord('sc_cat_item');
hideDeliveryTime.addEncodedQuery('your_query');
hideDeliveryTime.query();
while(hideDeliveryTime.next()){
hideDeliveryTime.setWorkflow(false);
hideDeliveryTime.no_delivery_time_v2 = 'true';
hideDeliveryTime.update();
}

Anyhow thanks for your time .. Really Appreciated. !!

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

ï”— YouTube: https://www.youtube.com/@learnservicenowwithravi
ï”— LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

4 REPLIES 4

Community Alums
Not applicable

Hi @Ravi Gaurav ,

Having  'Estimated Delivery Time' statement removed  for a particular catalog , is something whihc is not possible i think.

 There is no configuration to HIDE 'Delivery date' and 'Estimated delivery' fields for only a specific catalog item.The Cart Layouts configuration is for across all Catalog Items. 

Navigate to  to Maintain Cart Layouts->Target=Order Status Screen, on the columns tab we could see the field 'Delivery Time Column' which has a checkbox enabled. This checkbox for this field needs to be disabled.

SandeepDutta_0-1675170787783.pngSandeepDutta_1-1675170884300.png

 

Thanks for sharing the info but it won't help here. I want for particular catalog item.

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

ï”— YouTube: https://www.youtube.com/@learnservicenowwithravi
ï”— LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

Community Alums
Not applicable

Unfortunately, that's not possible.

 

Hi Sandeep,

I got the solution by writing script for the same.

var hideDeliveryTime= new GlideRecord('sc_cat_item');
hideDeliveryTime.addEncodedQuery('your_query');
hideDeliveryTime.query();
while(hideDeliveryTime.next()){
hideDeliveryTime.setWorkflow(false);
hideDeliveryTime.no_delivery_time_v2 = 'true';
hideDeliveryTime.update();
}

Anyhow thanks for your time .. Really Appreciated. !!

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

ï”— YouTube: https://www.youtube.com/@learnservicenowwithravi
ï”— LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/