Record producer select box show different values based on user language.

[Jim Calhoun]

I have a standard record producer built many years ago just in English.  I need it to work in French but some of the fields are custom and the select box values are in English.  I have had them translated to French, but I am not sure how to have them added and how to get them to be available for the French users.  I have enabled the French plugin.  I was thinking of created a new record producer for the French user and direct them to it upon login.  Not sure what is the best practice is here.

thanks - Jim

[Musab Rasheed]

Hello Jim,

If select box values are normal question choices then follow below article to translate them.

https://community.servicenow.com/community?id=community_question&sys_id=d1ddb6f0db71af00fb115583ca9619a8

If it is pointing to some table then let me know. No need to create new Item for french users

Regards

[Jim Calhoun]

Here is one of the choice list values, the first is in English and second is in french.  but when I change the language to French I see both selections in the choice box.

[Musab Rasheed]

Yes, it is because you have translated 'Value' as well, 'Value' is nothing but backend name so no need to translate this.

Example :

For english

Label : Work in Progress

Value : 1

For French:

Label : Travail en cours

Value : 1

You see Value is backend name so no translation text is required ok

Just give a try

If Query is addressed mark my answer as correct and close the thread

[Jim Calhoun]

I am still seeing all the choices both English and French