Record producer select box show different values based on user language.

Jim Calhoun · ‎05-20-2022

I have a standard record producer built many years ago just in English. I need it to work in French but some of the fields are custom and the select box values are in English. I have had them translated to French, but I am not sure how to have them added and how to get them to be available for the French users. I have enabled the French plugin. I was thinking of created a new record producer for the French user and direct them to it upon login. Not sure what is the best practice is here.

thanks - Jim

-O- · ‎05-24-2022

Well, then the question is: do you want to have all options in French too, or do you want to have 32 options for users choosing English as their UI language and 2 options for those choosing French.

If you want to have the same amount of choices in both languages, you should just define all remaining values with French labels too. As you start defining those French labels for existing not-yet-translated values, you should see that the English counterpart will disappear from the list. E.g. if you add the French translation for Drum, the English choice should no longer show up when switching to French. A.s.o.

View solution in original post

Jim Calhoun · ‎05-20-2022

I do not see any

-O- · ‎05-20-2022

Is there maybe a Client Script that loads the values?

Can you see any errors in the logs when the form loads?

Also, just to be clear, where do you see this problem? On the Incident form or in the Record Producer you mention at the beginning of the post or both?

Jim Calhoun · ‎05-20-2022

no client scripts, yes this is run in a record producer form.

-O- · ‎05-20-2022

That means you have a Lookup select box. And a Reference qualifier for it. And probably that is where the problem lies. Can you share the definition of the variable?

Jim Calhoun · ‎05-20-2022

attached