Hi @viswav ,
You need to create record producer on [change_request] table and the set the mandatory field in the script section of record producer OR you can create variables and allow user to fill the form and submit the form.
The script will look like:
current.short_description = producer.short_description;
current.description = producer.description;
Note: Map all the other mandatory attributes of the change request.
If you will create variable(s) then you can 'map' it with the field of change request form. No need to scripting is required in that case.
Mark this as Helpful / Accept the Solution if this helps
Hi @viswav ,
After submitting case it will be create a change request, if this is requirement you can simply use record producer.
And in record producer script section you can mention script for setting short description & description. or click map to field.
Mapping Field:
OR
Record Producer Script:
Please mark helpful & accept correct answer if it's really helpful for you.
