Records not getting updated in List View

[Reddymahesh]

Currently , I have worked on a development where if service owner or service owner group has been changed on mapped application service table, It needs to be automatically updated in all the related incidents.

Issue is like only few records were seen getting updated on table list view not all.

Thanks. Below is the code for the BR I have used

(function executeRule(current, previous /*null when async*/ ) {

    var gr = new GlideRecord('incident');

    gr.addQuery('cmdb_ci', current.sys_id);

    gr.query();

    while (gr.next()) {

        gr.u_service_owner = current.managed_by;

        gr.u_service_owner_group = current.u_service_owner_group;

gr.update();

    }

})(current, previous);

[sushantmalsure]

then it looks good.

my hands are tied with this limited visibility on your issue.

only debugging the BR can help in this case, to understand why values are not getting set where as it works fine from background script .

Do you have any data policy in place which might be restricting the updates on incident record, I remember you said its updating on few incident but not on all, worth checking if that thing is creating a mess around?

[Reddymahesh]

@Ankur7   Any inputs on this