Records not visible to a user.

akssony547
Kilo Contributor

‎11-14-2017 01:01 AM

Hi,

For a user i checked and found that many KB articles are not visible .the rows are visible but all blank as below.

Capture.PNG

I think this issue is because of the * ACL ,I checked all the ACL but did not found anything significant. Can you please let me know what is restricting the user in this case from viewing all KB articles.

Regards,
Akshay Soni

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kumarsatyam
Tera Expert

‎11-14-2017 01:22 AM

Hello Akshay,



Do the user has proper role? Have u checked it?



or Make knowledge article to Public.



For more info visit :       Knowledge Management - ServiceNow Wiki


pratik_kumar
Giga Expert

‎11-14-2017 01:29 AM

Hi Akshay,



You can create a table lable read Acl (i.e. kb_knowledge None) and (i.e. kb_knowledge *) and put appropriate role and conditions.



This will fix your issue.



Let me know if you need any other help.