- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-29-2017 08:57 PM
Our Operations department currently has a spreadsheet of tasks that they have to complete each day (e.g.: run job 'x', check the status of backups, send 'y' to 'z' department, etc...). I'm trying to figure out if there is a way to integrate that process into ServiceNow somehow. I did a little searching and didn't find much. Has anyone else attempted to work through anything similar?
--Mike
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-30-2017 01:37 AM
Hi Mike,
I believe you could use Scheduled Entity Generation for that. Go to System Definition > Scheduled Jobs and click New to see an interceptor where you choose "Automatically generate something (a change, an incident, a ci, etc) form a template". You will need to create a Template for each task you want to be created regularely and reference it in the Scheduled Entity Generation job.
Best regards,
Dominik
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-30-2017 01:37 AM
Hi Mike,
I believe you could use Scheduled Entity Generation for that. Go to System Definition > Scheduled Jobs and click New to see an interceptor where you choose "Automatically generate something (a change, an incident, a ci, etc) form a template". You will need to create a Template for each task you want to be created regularely and reference it in the Scheduled Entity Generation job.
Best regards,
Dominik
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-30-2017 11:50 AM
Thank you; this seems like it would work for what I need
