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UI Builder Interactive filters

Hi I've used filter component in ui builder and data visualisation component. so when i select something in filter that should be applied to data visualisation component .I've followed this article : "https://developer.servicenow.com/dev.do#%21/refer...

ITSM access for platform

There is application team and platform team, where application team request to the platform team that in azure for test evnvironment i need reader access like that there are some role assignment in the azure . so now for that arising the request from...

how to add attachment in the workflow notification

I have created a workflow and there is a notification in the workflow that is sending notification to the vendor that has no access to our servicenow instance.In this notification we would like to include an attachment from the sc_req_item and how ca...

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TMKAM by Tera Contributor
  • 460 Views
  • 5 replies
  • 0 helpfuls

Dynamic Approval using Decision Table

I have a decision table that uses [sys_user_group] as the answer table. However, I was having an issue that the approval needs to be set up for every answer which is pretty tedious. Is there an easier way similar to this below? This attempt returns t...

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hanaphouse by Giga Guru
  • 1112 Views
  • 2 replies
  • 0 helpfuls

Catalog Item Options

1. Where do I fetch the catalog item options from with the reference qualifiers applied? We are fetching the options from the ServiceNow table API but the reference qualifiers are not applied (item_option_new). 2. Where do I fetch catalog item option...

Steve179 by Tera Contributor
  • 290 Views
  • 1 replies
  • 0 helpfuls

update delete confirmation popup

Hello all,I created a new UI action called "Delete and Send Notification" and reused the code from the global "Delete" UI action. My goal is to trigger a subflow when the Delete option is clicked in the confirmation pop-up.Currently, I am struggling ...

Resolved! Resolution Cause Notes

Hello Maybe you can help me, newb to scripting.  I'm trying to make the cause notes of the case form to be mandatory below is my code;function onSubmit() { var submitAction = g_form.getActionName(); //If "Close Case" or "Propose Solution" actions...

jabaya by Mega Guru
  • 764 Views
  • 4 replies
  • 0 helpfuls

Resolved! Filter records in incident with "words" in Note/Activities

Hi, experts I want to show up some records which are filtered by two words in  Note/Activities in incident table.I try to use a filter condition "Keywords" for this, but it didn't make sense.ex) What I use some patterns as filter conditions are below...

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takeshi_sn by Tera Contributor
  • 729 Views
  • 2 replies
  • 0 helpfuls

Resolved! Story Form Release Reference Display Value

Hello Community,I have a requirement for the reference field called Release on the story form rm_story to display short description of the release rather than the release number.  I was able to accomplish this by putting adding to the dictionary over...

purdue by Kilo Sage
  • 495 Views
  • 3 replies
  • 0 helpfuls

Walk Up Experience - Appointment

Fairly new and not quite well versed as a developer but is there a way to change the text on the following highlighted to say Calendar instead of iCalendar?  How can we change this if possible? 

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getting error org.mozilla.javascript.InterpretedFunction@7bc3a32d

Hi, I created a script in a 'script response activity in the virtual agent designer' and all of a sudden it started giving me this error message:org.mozilla.javascript.InterpretedFunction@7bc3a32d here is my codeNOTE: this are the values for 2 of the...

Gil6 by Tera Contributor
  • 578 Views
  • 1 replies
  • 0 helpfuls