HI Community, I have a requirement, in catalog form we have these variables business controller approver and select approver Business controller approver field will auto populate based on the reporting unit selected in the formnow i want the populate...
I guess this is not a question but a tip in case anyone is looking for a quick easy way to access g_scratchpad content.With SN Utils you can display technical names on a form and on the top banner you should have the link to display the g_scratchpad ...
Hello all, I have created two variables Block and Department and they have their own choices.Based on Block selected, the department variables values has to be filtered.I have used on Change CS on Block variable and achieved this. But is there any ot...
I'm trying to run a flow when a record producer is executed I created a record producer for the table Schedule Entries (cmn_schedule_span).I added PTO option, so only when schedules entries with PTO type should execute the flow. But when I run the re...
We have requirement where we need to check the catalog item variables for setting the SLA start condition.Is there any way we could do that on RITM table on which SLA is built ?Please provide your answers.
Hey everyone!We recently implemented CMDB in my organization. My team is very small and we don’t have a dedicated resource for CMDB so it’s going to be a challenge.I am studying docs and going through videos but wanted some feedback/advice on how eve...
hi Team,current Functionality:When user opens chatbot, it will connect to Virtual agent and shows greeting messages.We have created a promoted topic "chat With Us" when user clicks on Chat with us it will connect to Live agent.But issue is even thoug...
Hello Community,We have a requirement to send the generated password to users after they click "Set Password" on the contact record. However, the password is stored in an encrypted format in the user_password field. Currently, we are sending the encr...
Hello, We have just enabled the export to PPT functionality in tokyo for project status, but what comes out of box is about 17 slides and a bit too much for us. I'm having trouble figuring out how to make it more tailored to what we want to see in te...
Hi All,Thanks for assisting me with how to proceed in my previous thread Service Catalog Workflow Since that thread is closed starting this new one for the Error which I am getting in workflow it is not proceeding and recognizing the RITM field . T...
Hi All, I need to see Count of Incidents Group by Assignment Group. Along with that I need to see incident number for each assignment group.Thanks
Hi All, I want copy comments and work notes from incident task to incident. I have written business rules script is working fine but my issue is incident have multiple task, if user add comments in one task its has to copy in incident, but its coping...
Hello Experts,How do I disable the REQUEST level Approval for only Technical Catalog. We have RITM approval and thats what we want only .How to disable REQ Approval for only Technical Catalogs? Thanks
As part of multiple related lists, we want the ability to add/link records (Original UI 'Edit') from the related list table to an m2m table for the current record. We've built the Declarative action, add on mapping, action payload but while I can ge...
Hello experts, We have a customer who will use domain seperation (CSM).We wish to seperate everything, including custom fields. the issue is we wish to use system tables and just add the custom fields to OOTB tables. @Community Alums mentioned it's n...