Hello! I need to restrict the assignment of a survey to incidents that were raised from a specific catalog. How can I dot-walk to the catalog within the survey's trigger conditions? thank you
Hi, Could you please tell me if it is possible to use CONTAINS query as we do by prefix keyword by a '*' without typing that symbol on a list collector in a request interface on the Service now portal ? this is more user friendly ? -> without wildcar...
Hi there, I'll mention firstly that I'm still very green to ServiceNow administration, so gentle guidance will be appreciated. I’m facing a problem with 2 reports in ServiceNow that display data in a bar chart format.One report is grouped by Producer...
Hi All, I am trying to figure out how the location field in the user account is set from an order guide. It contains the catalog item to create the new user account and this works except the location selected ist not set but some random location and ...
I want to send attachment from ServiceNow to Jira. For that I have created REST message and BR. I don't know what is wrong with my BR. I am not able to send attachment (function executeRule(current, previous /*null when async*/ ) { var included_tabl...
I have been asked to filter a reference (sys_user) to only show our SVPs or "SVPs and VPs" based on a SelectBox value. Say the SelectBox has values a, b, c. If the user picks a, they want only SVPs to show up in the reference field. If they pick b or...
Hello experts,We are asked to check on the active scheduled jobs that can be turned off. For context the instance won't be utilized anymore but they still want to retain that instance for reference. So they turn-off all custom scheduled job that send...
Hello All,I am facing a strange issue. One of the variable of select box type is showing various values. Now when the service catalog was submitted it was all correct. After submission , the RITM creates a SC task. Its now where the issue starts.The ...
My workflow is when the record in sn_sec_tisc_indicator table is created, the record in sn_sec_tisc_case table will be generated. The workflow works fine when in the classic mode, but when I created the record in the workspace, the workflow does not ...
Hi Experts,I have a custom table where I have written an onLoad client script, but it is not working. I even tried just adding alert('message'), but it still doesn't work. Please suggest a solution.
Hello all, a colleague had read that adding stages into subflows are now supported in Vancouver so I added some stages and tested.Unfortunately the stage is not being set as expected and displays the last stage set in the parent flow that calls the s...
How do I set up a GlideDateTime in Eastern or Central and then return the UTC value? So 8:00 EST returns 13:00 UTC
Hi All,I have created a Termination form. (Termination variable- Date/Time type).After form submitted, a approval will send to manager and after approval, 27 catalog tasks will create. (Added in the flow).Requirement is:"Starting 2 hours after the Te...
want to add multiple users to the group at single click after selecting from list. How can it achieve in customized workspace.
Hi All! I have made changes to an existing knowledge article template field (the change is to the table properties, colour etc.) - I go to create a new knowledge article using the template, the sample text shows the changes - However, when I select ...
