Hi ALL, I need help there field in KB Article called Valid To if I need to change the value then behind there is script include running I do have question below : if I remove from the dictionary entry "Default value" valid to the field, then would i...
Video embedded in knowledge article is not visible for non-itil users but itil users are able to see it.Incase of multiple videos embedded in an article, issue is observed. when clicked on article, videos are displayed like above.
what is a $sh table which i can see them in our dev and prod instance, can any anyone out some light on what they are and what is the purpose of it, they are all created automatically by admin or system
HiI am using the catalog item component in UI builder and I am trying to get the event "request generated" on it to work. I want to have a success message replace the component and show the request number.Has anyone succeded with this? How do I do th...
Are approver comments mentioned by the approver on Service Portal visible to the requestor out of box? When an approver is putting any comment before approving or during rejecting a request, the requestor is not able to see the comments. Is the visib...
Hi , I am not getting email notification details in Activities of Requested Item and Catalog task . How can i get that ? I have created a notification for Requested Item on creation and Catalog task on assigned to . Users have valid mail id any i...
Hi, Using the catalog item component, I've successfully set it up with a sys_id of catalog item and can open the page and complete the order. Is there a way of know what RITM number/sys_id is generated for the order? I could look up the table for the...
I have tired creating a Ui action for updating records selected in the list view but it's not working, for these records selected records the field value should be updated +1, please help resolve the issue UI action script function executeAction() {...
I'm getting below error while I'm approving case via email. I checked the subject and body for watermark but both seems to be correct. What else could be the reason? The approval for "Procurement: " failed because the approval response email was form...
I have a calendar report on a dashboard and I am highlighting the slots based on field 'Merging BA'. If value is empty then coloring it as green and otherwise gray. For green style- for gray - The issue I am facing is when I open the green and g...
Hi All, I am currently working on the agent installation, which was functioning properly until recently. Now, all the agents are stuck at the data loading stage. Additionally, when I try to install a new agent, it does not add any checks and fails t...
Hi All, we have a widget in portal where it shows all closed tickets raised by us, if we click on one of the record , it gets opened and shows the record history.Here, we are passing the URL dynamically with sys_id, table name and id.Can someone ple...
Hey Together,i am now looking for the logic behind this. If we select Project Tasks Key Milestones, a new data record is created in the 'sn_milestones_milestone' table. So far so good, because then they are displayed in the SPW in the roadmap. That i...
I have a playbook that is using the Update Record Activity Definition. This activity comes with a Skip and Update button. I would like to remove the ability to Skip but the normal way of doing that is not available. There are no definitions listed in...
Is there any way to revert the version of the workflow?I want to return the workflow to its initial state.I could not manipulate Publish in the list of wf_workflow_version table.How can I revert?
