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RITM getting created in random State.

Hi all, I have created a Catalog Item for a particular and used Flow for updating RITM and generating CTASKs. I see that when Requested, sometimes RITM is created in Pending State and sometimes in Work In Progress. This issue is particular to this do...

GlideDialogForm objt is not working

Hello,  I have an requirement need to open a glide window on click ui action actually below code is working before one week now it's not working need a help..  function onRequest() {    //Get the table name and sys_id of the record.    var plan = g_f...

How to add list of approver details on RITM

Hi Team, how to add list of approvers on ritm as a single comment  or anyway to inform about approver to the end user that request is pending with so on so approver  please advice

Ramu8 by Tera Expert
  • 800 Views
  • 7 replies
  • 0 helpfuls

BCM Module

Hello everyone, I would like to know how to migrate  RTO (Recovery Time Objective) and RPO (Recovery Point Objective) values of a Business Impact Analysis (BIA) from a source environment to a target environment, If anyone knows, please provide the an...

KritiK by Tera Contributor
  • 888 Views
  • 5 replies
  • 0 helpfuls

Resolved! Getting a list of attachments in a report

Hello, we have a screen in ServiceNow where we can register new vendors. We also attach some files with the vendor registration. I am trying to create a report to list all vendor details as well as the attachment names. I can list all vendor details ...

I need set priority of incident category and sub category

Hi all, I need to set priority of incident when  category is HRMS and sub category is anyone of and i tried below not workingand i have in one more onchange script on category it worked as expected but when i choose subcategory the values get wiped.c...

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Saranya K by Tera Contributor
  • 513 Views
  • 5 replies
  • 0 helpfuls

On Change Client Script Not Working

I have a OnChange client script running on a catalog item, that runs when the value of a "u_subcategory" variable changes. And, I just want to get the value of "u_subcategory" variable. I'm using the g_form.getValue() method but it's not working, the...

Aqil by Tera Contributor
  • 558 Views
  • 7 replies
  • 0 helpfuls

I have requirement for Deactivate the group

I had catalog from for creation and modify the group and workflow also available, now i want to create the workflow fordeactivate the group i had variable New/Existing when i select the option Deactivate group, the approval should goes to the Deactiv...

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Sidebar - Quick Action No matches found

hello All, on sidebar, when we click on the quick action we see the no matches found.  Even when we type something, we don;t see any results.  Do we need to do something on our end to configure to show the FB articles etc?     

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Jen11 by Tera Expert
  • 609 Views
  • 4 replies
  • 0 helpfuls