Limit the time range of PA Indicator
Where to update to show the graph only for 2024 (X-axis).This is the graph for incidents closed trend PA indicator.
Forum Posts
OOTB and Custom UI Policy Not Working In Service Operations Workspace
I’m encountering an issue with the OOTB UI policy "When state is On Hold, the On Hold reason field is visible and mandatory" in Service Operations Workspace.After setting the state to "On Hold," the "On Hold reason" field only becomes visible and man...
Issue with Sequential Work Notes Updating in RITM Records
Hi Everyone, Need small help: Hello everyone,I am encountering an issue in ServiceNow regarding the work notes for RITM (Request Item) records. When I run my script to cancel requests, I observe the following behavior:Initially, the work notes are re...
Resolved! GroupBy to print Survey Results
I'm working on a script for a notification. This will fire automatically every Monday to show the previous weeks survey results. This notification will fire for each assignment group. I'm trying to get it to list the assigned to person of the inciden...
How to Populate dynamically a list collector from Script Include
Hello,I want a solution where, based on a List Collector field (in this case, "access type"), when the user selects a value, a list of groups/roles assigned to the user should be displayed in another variable (let's call it groups_to_be_removed). The...
Resolved! Add columns to reference list pop-up window
I have custom app extended from Task table. In the Caller field (referencing sys_user), I want to add additional columns to the User list pop-up window, "Department" and "Employee Number". How can add additional columns to the list?
Which Notification Triggering email
I am trying to find out which notification is triggering the email by checking the email log, but I couldn't find the sys id of the notification (Please find the attached), is there any other ways to find which notification is triggering this email.T...
How to get the counters(Number of Helpful Votes) for KPI's
How to get the Helpful Votes only (yes), cause in database we have the consolidated Counter for Helpful Votes (Yes & NO both). KPI NameDescriptionArticle HelpfulnessMonitor the ratings on articles to gauge their effectiveness and relevance.Formula:...
Resolved! Hiding the variables of catalog item in portal based on requested email
i want to hide few checkboxes on portal page of a catalog item based on requested by email variableexample: if requested by email ends with path.us then show only few boxes, hide remaining boxesi tried creating UI policies and client scripts but no u...
How to create login screen in Now mobile app
Hi Team, when we open now mobile app we get flash screen for 2 seconds then create account, login and forgot password screen. It looks like a normal App. Please share with me any suggestions.Thanks.Anil
Login Dialog box
Hi Team,My requirement is to display a login page with ok and cancel button, whenever approve option is selected in 'required approval' custom field on incident form. After filling the login details system check the user details from user table. How...
How to Populate dynamically a list collector from Script Include
Hello,I want a solution where, based on a List Collector field (in this case, "access type"), when the user selects a value, a list of groups/roles assigned to the user should be displayed in another variable (let's call it groups_to_be_removed). The...
notification triggered multiple time, is this happening due to the event I have called or ?
I have configured the approval notification and that is being triggered from an event and that event associated with the workflow. The issue is the notifications triggered are triggering three times for the same scenario. how to solve this issue?
Resolved! Popup not working
We have a requirement to make certain fields read only, which I have done through UI policy(also was able to do it through OnLoad client script). However, now the popup is not working. How to make it work (Service Portal)?
