Discuss Button in Native UI
I have a requirement to get the DISCUSS button on Incident, RITM form on Native UI not workspace.Discuss button is available on workspaces, is there any OOB way to configure it
Forum Posts
Highlight list fields reference field working on some environment
Hi Everyone, I have this finding about the Highlight list field that it is working on some environment/instances however most of the instances/environment it is not working. As stated on the documentation: https://www.servicenow.com/docs/bundle/x...
Resolved! Is there a way to hide the HTML field editor toolbar on just one form?
I know that you can go into System Properties > UI Properties and edit the 'Configures the editing toolbar' sections to choose what show up, but it looks like this will affect other parts of the system instead of just the app I am working in. We only...
Resolved! Firewall Audit Record Producer
Hello,I have made some changes to an oob Firewall Audit Record Producer form. I should have copied the form and made changes to the copy. Now I need to get the OOB form back. Can I delete the modified record producer and import the XML from anothe...
Difference between similar records
In servicenow if I go to constituent services then customer then business, in one instance I am getting BUS0000001 and in one instance I am getting ACCT0000001, why are they different and what is the difference between them? Can someone help me to un...
Associate Interaction to request created from record producer
In the Service Operations Workspace on the interaction form there is a UI action to Create request. When clicked, it opens the catalog and once a request is created and submitted, associates the interaction to the new request. This works perfectly ...
Resolved! Yokohama - Problem Management Share Fix
In the Yokohama upgrade, does anyone know where the Share Fix option is? I enabled the property 'sn_sow_inc.problem.to.incident.worknotes.default' to true. I was trying to test this out but I don't see 'Share Fix' when I go into a Problem.
Setting Approver Dynamically from Workflow Editor
I'm trying to dynamically set the approver using the workflow approval-user activity and the following script that pulls the instructor name from a reference field on the requested item. var courseInfo = current.variables.course_information; if (co...
Resolved! Flow Sending Reminder Emails Every Day After the 15th Day Instead of Only on 15th and 22nd Day
Hello,I’ve created a flow in ServiceNow to send reminder emails on the 15th and 22nd day if the request is still in the "waiting for approval" state based on the RITM table. However, while the flow is correctly sending the email on the 15th day, it i...
How to assign assignment group with different criteria into flow design
Hi I have completed till capturing get catalogitem variable values and fetch records from the table location point of contact. But i struck into task assign into assignment group value depands on request item variable "location" value.I want to assig...
Service Offering (service_offering) list view doesn't show Owned by information
For some service offerings, the Owned by field displays correctly in the list view.For other service offerings, the field appears blank, even though the value is present and visible on the form.When attempting to update the Owned by field from the li...
Next Experience UI Theme/Style assistance
Hello all -- I am trying to do some theme building for Next Experience UI and I'm wondering if anyone can provide information about what to put in the UX Style record to adjust the color of the banner along the top of the screen, when a form or list ...
Calendar report UI Builder click event to open new tab
Hi,I'm new to the UI Builder,I create new workspace including Calendar report component that show event of incident recordsomething like this And I want to open that incident record in a new tab when clicking on that incident.I try to print the paylo...
Resolved! How to auto-set Due Date +5 Days (Calendar Days vs Business Days) on SC Task Creation?
Hi all,I have a requirement where, when an SC Task is created in ServiceNow, I want the Due Date field to automatically populate 5 days after the creation date.I want to know how to achieve this in two ways:Calendar Days: Simply add 5 days including ...
How to call servicenow scripted api from salesforce
Hello, We use to get tickets created in Servicenow from salesforce (means from salesforce, they use to launch a record producer). Now the requirement is when ticket in salesforce is moved to particular stage, it should auto create a ticket in SNOW wi...
