Work order subject to approval which not show in the approval List
Hi every One,I've an issue with Work order subject to approval which not show in the approval List. Please help
Forum Posts
Extract report based on a list of keywords present in short description /description from task table
We have a list of server names and need to generate a report from the task table that lists all tasks related to these servers. Specifically, we want to identify tasks where the server name appears in either the short description or description field...
Resolved! How to block Now mobile to force user to use Now Mobile - Inute
Hello, I am working on the setup of the Now mobile app. To align with our security policies, we must ensure that the users who will download the app on their personal phone will not be able to use the Now mobile app. We want them to use the Now Mobil...
How to move attachments from 1 ServiceNow instance to another ServiceNow instance?
We have two ServiceNow instances 'A' and 'B'. We need to migrate all the Contracts from A to B (there are around 5000 Contracts). As both the instances have few custom fields, we have done field to field mapping and moved the Contract data from 'A' t...
Resolved! Major Incident Tab is not Visible
Hello Team,I am not able to Find the Major Incident Tab when the Major Incident State is Accepted or Promoted.MIM Plugins are enabled and MIM is working as expected.But only Problem is with the Major Incident Tab. OOB UI PolicySlush Bucket:Best Regar...
Resolved! Custom Variable editor
We have created a new variable editor using UI formatter on custom table which is in Scoped application. When i submit the record producer it is showing the variable editor as read- only by default. I've used below script to make it editable. But n...
How to find the transaction from the Active Cluster Transaction record?
I've a scheduled worker that is taking a long time to process events (sysevent). The event is defined with a custom queue. But I wanted to know what's taking so long for the event to get processed. I checked the Active Cluster Transction table I foun...
Resolved! ITIL user needs to Create, Promote, Propose a Major Incident in SOW view
Hello Team,I have requirement that only ITIL user can able to Create, Propose and Promote a Major Incident in SOW view.For Native View I have created a Condition.1. For service_desk user can able to create P1 and P2 incident (Propose As a Major UI ac...
CAB Meeting Calendar
I’ll provide the code for the CAB Workbench - Meetings Calendar widget below:<div class="panel panel-default"><div class="panel-body"><sn-cab-meeting-calendar timeformat='data.timeFormat'></sn-cab-meeting-calendar></div></div>In this code, I’d like t...
Document intelligence on pdi
I've come across information suggesting that Document Intelligence can't be used on a PDI. I was able to install the modules (Document Intelligence and Document Intelligence Admin), but when I try to process a document, it just stays in the "process...
Know the variant mapped to table service operations workspace?
I have multiple variants for record page ,how to identify which variant is mapped to Ex incident form and problem formthe variants are non editable to identifyThis is in Service operations workspace
Please help me how to validate UUID format in Server side scriptbelow script always returning "Not V
Please help me how to validate UUID format in Server side scriptbelow script always returning "Not Valid" .
Resolved! Detect if setWorkflow(false) was used
I've the following in a script includefunction: doSomething(sysid){ var inc = new GlideRecord('incident'); if(inc.get(sysid)){ var getSomeOtherValue = this.getOtherValue(); inc.setValue('xxxx', 'yyyy'); inc.setValue('zzzz', 'aaaa'); if(getS...
Resolved! making state of story read-only using UI Policy when attached scrum tasks are not completed.
Hi all. I have a requirement where there will be scrum tasks attached to each story(rm_story). I want to restrict the user from changing the state of the story from work in progress( for eg, to complete or cancelled etc..) when the attached scrum tas...
Resolved! Limite who wil receive notification
Hi everyone,Based on a new incident record, both the Caller and the Opened by users should receive a notification. However, if either of them belongs to the Help Desk group, that user should not receive the notification.Example:If the Caller is part ...