Hi all,I am facing an issue when submitting a case there is no issue on seeing the info on Service portal(even without case_viewer role) but when submitting a case(custom case type) there is nothing visible on SP standard ticket header(until case_vie...
below script i written in before query business rule. but it's not working as expected. whole table data not able to view. in details system property i have 2 records sys_id. i need to view those only once i open table but table shoing with empty rec...
Hi, We recently cloned our Prod instance in DEV and did an upgrade to Xanadu, we are trying to restore our repository connections to resume development and some application have been giving us a similar message. The customization for "Human Resources...
in this instance my client isn`t able to create new record so how to check and give the required role. her colleague is able to create record. pls check the below image.
In case many levels is that good practice to beyond two layers?
Afternoon,I have a created a metric definition where Field is Status and Type is Script Calculation. Status 5 = Ready, and I want to measure the duration from the time at which the ticket was created to the time it reaches State = 5. The problem I am...
Service Catalog : I reference the location table and the Name attribute is displaying in the drop down. (screen shot below)Requirement :: When user click on the Location field the drop down should display the Street, Country, ZIp Code etc.. How to Ac...
Hi Everyone,I am able to create an iFrame inside the Incident page.Now I want to auto populate those current Incident records like Incident Number & Incident Subject when I click on a process button so it auto populates those details into my A360 pro...
Hello I want to create HR task - type "e-signture" and show to enduser a dynamic HTML.how can I use this table in hr task - e-signture ?so for example.I want the table of sn_esign_configurationto be able to talk with this table -->sn_doc_templateis i...
Hello Team,I have a requirement where I need to compare the values of assigned to and updated by in an flow designer can you please help me with this query? Regards,Arundhati
How Expected Start field on change_task form is populated.
Hello,We are trying to do the Twilio ServiceNow integration and use On-Call Scheduling for Cases. We are able to integrate successfully and trigger the call. The issue we are facing is when User Responds with '1' (Accepts The case), the Case does not...
Hi All,Can anyone help me with the below query. when we are creating new delegate record, after clicking on ‘Save’, the page should redirect to the main delegate page in Service Portal.but it is just showing the pop up as Record Added. Attached ref...
Hello, Recently I was trying to modify the Overview tab in Incident records in the Service Operations workspace but was unable to get the UI Builder option. Steps I followed:1. Opened Service Operations Workspace2. Opened an incident3. Clicked on co...
Hello everyone,I’m working on a ServiceNow dashboard and I need to find a way to disable the functionality that opens lists when clicking on specific reports or sections (such as donut charts).Is there a way to prevent this behavior only for certain ...
