Developer

Resolved! AI Search on Portal level

Hi All,We recently enabled the "AI Search" on the service portal level and when we search catalogs, knowledge articles , Records producers and Order guides with the keywords, Catalog item records are being opened in their form view, not the portal vi...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Date time conversion using date/time string and time zone code

Hi all! Does anybody know of a method to convert a given date/time in a string format with its corresponding time zone code on a scoped app. for example:Date/Time: 04/30/2026 12:00:00Time zone code: AKST I know there are methods to use the iana name ...

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Resolved! MRVS does not save auto-populate value when Add button clicked

Hey all, I'm having an issue with a Multi Row Variable Sets (MRVS) and the Auto-Populate function. I have an MRVS that captures the Device Name and the Assigned To of that device. The Device Name variable is a Reference to the Computer [cmdb_ci_comp...

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wait for condition in flow designer always Cancelled

Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...

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Show logs in integration log table for last 8 hours weekdays

I have created a report in which one of my requirement is such that only last 8 hours integration logs should be filtered for weekdays in integration logs.I have checked other ways without scripting but not found any filter for this scenario can anyo...

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Rich Text Label not updating in RITM (Variable Editor) but works in Service Portal

Hi,I’m facing an issue with dynamically updating a Rich Text Label in RITM and SC Task forms.I am using the g_form.setLabelOf() method to update the label text dynamically. It works as expected in the Service Portal, but it is not working at the RITM...

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Advanced User criteria script not working for knowledge bases

I have a requirement to only allow people to view into a knowledge base that have a specific role, in a specific group, in a certain company and have a specific service level. The role, group, and company are fields on the user criteria form that I h...

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Changes to a catalog item were made and there are 10 update sets. Do I need to promote them all?

Hi, One of the developers made changes to a catalog item and there are 2 manually created update sets and 8 update sets that catalog builder created. Can they just export the latest manually created update set and the latest catalog builder created u...

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Catalog Builder - Estimated Time to Deliver

Hi All, I created my catalog item but i am wondering what Estimated Time to Deliver field is used for? does it have sth to do with SLAs?

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Edit ({{count}}) button in Hardware Asset Workspace opens bad view

How can I specify which view a declarative action that opens a form for editing opens? Background: In HA workspace, there is a button on lists that says 'Edit (x)'. When you select records from the list and then click it, you can edit those records ...

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Why current.update() Is Breaking Your ServiceNow Implementation (And You Don’t Realize It)

Recently, I ran into a strange issue in ServiceNow — for a single update, the system was sending duplicate notifications. At first, it looked like a notification configuration problem, but after digging deeper, the real culprit was unexpected: mult...

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Resolved! GRC business user role

Hello SN community.I am looking for validation. When assigning the GRC Business User role. Most of the documentation states to add users to the GRC Business User group. Would it be better to assign the role directly to various ITIL type groups that w...

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How to Report on ITIL License Usage vs Inactive Users (30/60/90 Days)

Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...

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Agile Azure Dev Ops Integration No longer Updating when updating from ServiceNow

I'm having an issue where when I try to update a story in ServiceNow that is already linked to a story in ADO, it will update in SN, but not ADO. Checking the logs, I see this error. The integration is connected and is able to still receive updates. ...

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