Redirect few record producers to custom page in ESC

[Parul Joshi]

Hi,

I want to redirect few of my record producers to a custom page in Employee Service Center. Currently, OOTB the page for users to fill up the record producer form is sc_cat_item. I want to change it to a custom page. How can I achieve this?

This redirection is not on submit of form but on click of the topic for users to fill up the form and submit.

[SumanthDosapati]

@Parul Joshi 

Can you explain what do you mean opening record producer in custom page.

And also what is that custom page

[Parul Joshi]

Hi Sumanth,

I have a requirement to show the record producer form in form sections for better user experience. The users can navigate through sections while filling up a rather long form with too many variables. This section wise look of the record producer has custom widgets on custom page. All our record producers currently get loaded on sc_cat_item page but I want to change this for few record producers where form is too long.

I want the the record producer form to load on a custom page for users to fill up and submit.

Eg. Current link to record producer is:

https://instance.service-now.com/esc?id=sc_cat_item&sys_id=fcyuiewydeknw56732xeasw213jasdj2

I want it to be

https://instance.service-now.com/esc?id=cc_cat_item&sys_id=csuihdbxw5bdkj634nhbxw72dgu4562s

[SumanthDosapati]

@Parul Joshi 

You can try creating an external link.

> Create a record in sn_ex_sp_external_link table and give the new URL.

> Now go to your topic, create a quick link 

> Set the content type as external link and refer to the link you created in step1.

Hope this helps. 

Accept the solution and mark as helpful if it does.

Regards,

Sumanth

[Parul Joshi]

Hi Sumanth

Thanks for the solution. I tried it but sadly it didn't work. The record producer is still opening up in sc_cat_item page as OOTB.