Redirect Submit to RITM instead request on Service Portal

BenG · ‎09-03-2019

Hi,

When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens.

I would like a rediction of this submit to ritm page instead sc_request page.

I know I have to modifiy the clone of the widget "SC Catalog Item" but I don't know how.

Any idea ?

Thanks for your help,

oharel · ‎11-20-2019

Hi there,

I am not sure it is relevant for you anymore, but still, in case someone else needs it, this is what worked for me:

1. Clone the SC Catalog Item widget

2. change the client script:

(look for "$location.search('id=sc_request&is_new_order..." around line 510)

//$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + a.sys_id); //--> we do not want to redirect to the sc_request page
c.data.myrequest = a.sys_id;
c.server.update();
setTimeout(function(){
var ritmid = c.data.ritmId;
								$location.search('id=form&table=sc_req_item&view=ess&sys_id=' + ritmid);
}, 400);
}

3. and in the server script, arounbd line 11, right after return;, add

if(input) {
if(input.myrequest != undefined) {
   var ritm = new GlideRecord('sc_req_item');
   ritm.addQuery('request',input.myrequest); //from line 514 in the client script ritm.query();
//If exactly one RITM is returned, pass to the Client Controller to redirect user
  if(ritm.next()) {
	data.ritmId = ritm.getUniqueValue();
 }
}

That's it.

harel

View solution in original post

oharel · ‎10-12-2020

Yes, almost a year ago. Naturally it is there or it wouldn't work 🙂

Still a good point if anyone wants to use the code.

Rahul113 · ‎01-01-2021

HI oharel & Aviram,

I tried using using this code, But the sys_id is getting undefined.

&view=sp&sys_id=undefined

oharel · ‎01-01-2021

I have since then changed the solution.

Removed the server script I added.

In the client script at around line 511, I changed the code:

} else if (!$scope._atf) {
//$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + a.sys_id); //--> we do not want to redirect to the sc_request page
$location.search('/sp?&newticket=true&table=sc_request&sys_id=' + a.sys_id);// --> direct to homepage and add &newticket=true
c.data.myrequest = a.sys_id;
c.server.update();

removed this part from the client script:

/*setTimeout(function(){
var ritmid = c.data.ritmId;
$location.search('id=form&table=sc_req_item&is_new_order=true&view=ess&sys_id=' + ritmid);
}, 3000);

*/

On the homepage, added a small widget with the following code:

(function() {
/* populate the 'data' object */
/* e.g., data.table = $sp.getValue('table'); */
if($sp.getParameter("newticket") == 'true'){
gs.addInfoMessage('Thank you for submitting ' + TicketReferral() +'. Notifications regarding its progress will be sent to your email.' );
}

function TicketReferral() {
var myurl;
if($sp.getParameter("table") == 'sc_request'){
var ri = new GlideRecord('sc_req_item');
ri.addQuery('request', $sp.getParameter("sys_id"));
ri.query();
if(ri.next()) {
myurl = '<a href=/sp?view=ess&id=form&table=sc_req_item&sys_id='+ ri.sys_id + '">' + ri.number + '</a>';
return myurl;
}
}

//you can add more ifs here
}
})();

You can use the widget to do other things as well, as it does not have any HTML, it is "invisible".

Hope it helps.

anjali1432 · ‎05-14-2021

Hi Oharel,

Thank you for your help on this. but can you suggest instead of redirecting to homepage i would like it to be redirected to 'id=ticket&table=sc_req_item&view=ess&sys_id=' +ritmid. But the sysid is getting undefined on client although on Serverside i am able to get sysid of the RITM. not sure what i am missing here, any help on this is appreciated.

Johannes Mweli · ‎06-07-2021

Hi Oharel,

I am trying to implement this solution however I am running into issues. What is the homepage? Is that a new widget that I should write like the one you have here? Kindly advise please.

Thanks,

Johannes