Redirect Submit to RITM instead request on Service Portal

[BenG]

Hi,

When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens.

I would like a rediction of this submit to ritm page instead sc_request page.

I know I have to modifiy the clone of the widget "SC Catalog Item" but I don't know how.

Any idea ?

Thanks for your help,

[Shane J]

I think you just need to change this line in the Server portion:

options.url = options.url || "?id=my_history";

This is mine (ie already modified).  Replace the "?id=my_history" with the link you'd rather have it use instead.

[dvp]

Try the solution describe in the below link

https://community.servicenow.com/community?id=community_question&sys_id=daaf216adb976300b1b102d5ca9619db

[oharel · Accepted solution]

Hi there,

I am not sure it is relevant for you anymore, but still, in case someone else needs it, this is what worked for me:

1. Clone the SC Catalog Item widget

2. change the client script:

(look for "$location.search('id=sc_request&is_new_order..." around line 510)

//$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + a.sys_id); //--> we do not want to redirect to the sc_request page
c.data.myrequest = a.sys_id;
c.server.update();
setTimeout(function(){
var ritmid = c.data.ritmId;
								$location.search('id=form&table=sc_req_item&view=ess&sys_id=' + ritmid);
}, 400);
}

3. and in the server script, arounbd line 11, right after return;, add

if(input) {
if(input.myrequest != undefined) {
   var ritm = new GlideRecord('sc_req_item');
   ritm.addQuery('request',input.myrequest); //from line 514 in the client script ritm.query();
//If exactly one RITM is returned, pass to the Client Controller to redirect user
  if(ritm.next()) {
	data.ritmId = ritm.getUniqueValue();
 }
}

That's it.

harel

[Monika13]

Hi Harel,

Can you please help me how to user this Widget after that?

Regards,

Monika