Redirect Submit to RITM instead request on Service Portal

BenG · ‎09-03-2019

Hi,

When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens.

I would like a rediction of this submit to ritm page instead sc_request page.

I know I have to modifiy the clone of the widget "SC Catalog Item" but I don't know how.

Any idea ?

Thanks for your help,

oharel · ‎11-20-2019

Hi there,

I am not sure it is relevant for you anymore, but still, in case someone else needs it, this is what worked for me:

1. Clone the SC Catalog Item widget

2. change the client script:

(look for "$location.search('id=sc_request&is_new_order..." around line 510)

//$location.search('id=sc_request&is_new_order=true&table=sc_request&sys_id=' + a.sys_id); //--> we do not want to redirect to the sc_request page
c.data.myrequest = a.sys_id;
c.server.update();
setTimeout(function(){
var ritmid = c.data.ritmId;
								$location.search('id=form&table=sc_req_item&view=ess&sys_id=' + ritmid);
}, 400);
}

3. and in the server script, arounbd line 11, right after return;, add

if(input) {
if(input.myrequest != undefined) {
   var ritm = new GlideRecord('sc_req_item');
   ritm.addQuery('request',input.myrequest); //from line 514 in the client script ritm.query();
//If exactly one RITM is returned, pass to the Client Controller to redirect user
  if(ritm.next()) {
	data.ritmId = ritm.getUniqueValue();
 }
}

That's it.

harel

View solution in original post

Johannes Mweli · ‎06-07-2021

Hi, I got it to work this time, thank you very much for your help.

Johannes