Redirect to different table record from business rule.

[Community Alums]

I have written a onBefore Update Business rule on a checkbox on a change request table, that if the checkbox changes to True I'm inserting a record a record in Outage table. Now I want to redirect to that record also once the record is inserted in the table.

I tried:

gs.setRedirect();

gs.setRedirectURL();

action.setRedirect();

action.setRedirectURL();

window.location.href();

window.location.replace();

none of these seems to work. 

Can anyone tell me what I'm doing wrong ?

This is my Business Rule script:

createOutageM2M();

function createOutageM2M() {
current.update();
if(current.start_date.nil() || current.end_date.nil())
{
gs.addErrorMessage('Planned Start Date or Planned End Date can not be empty.');
current.setAbortAction(true);
}
else
{
var outage = new GlideRecord("cmdb_ci_outage");
outage.setValue("type", "planned");
outage.setValue("cmdb_ci", current.cmdb_ci + "");
outage.setValue("task_number", current.sys_id + "");
outage.setValue("begin", current.start_date + "");
outage.setValue("end", current.end_date + "");
var outageSysId = outage.insert();

var task_outage = new GlideRecord('task_outage');
task_outage.setValue("task", current.sys_id + "");
task_outage.setValue("outage", outageSysId);
task_outage.insert();

This code is basically same as Create Outage UI Action.

[Jaspal Singh]

Hi Jainil,

Can you try,

var getmyrul=gs.getProperty('instance_name'); //gets the instance name

var url='https://'+getmyurl+'.service-now.com/cmdb_ci_outage.do?sysparm_change=' + current.sys_id;

action.setRedirectURL(url);

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Community Alums]

Hi Jaspal,

Sorry for the late reply. This also seems to not working. I tried changing the URL to:

var url='https://'+getmyurl+'.service-now.com/cmdb_ci_outage.do?sys_id=' + outage.sys_id;

This also didn't work.