Redirect to External website from the Service Portal Logout?

[Ashirav]

On My Service Portal, there is a Header having a logout button.

The task is that when the logout button is clicked I should be redirected to att.mysupportaccess.com.

What should I enter in the "Redirect to The specified URL" box?

 

 

Doing what I did above lands me to internal page and not an external page, i.e. it always uses the instance name "ncrsmadev.service-now.com" as prefix, meaning it is not redirecting externally, just internally:

If I am supposed to write a BR then how can I configure it with this here?

[Barrilito van D]

Hi Ashirav,

As the menu option says, you should add a "url".

With all respect, it seems you have looked at some script and just copied this part:

window.location.href = "att.mysupportaccess.com"

Please try to keep thinking what you should do instead of just copying something.

Just fill in the url here, in your case:

https://att.mysupportaccess.com

That should work.

Good luck!

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Thanks in advance! Good luck!

[Ashirav]

Thanks for response Barri!

Eeven if I add https and all that, the thing is that I am redirected internal website having the prefix "ncrxyz.service-now.com/", whereas the website I want to be redirected to is an external website which will not have the above prefix. So my method is wrong. I wanted to know the correct method. Please find the internal redirection below:

[Alikutty A · Accepted solution]

Hi,

window.location.href is a javascript code used to redirect to a different Url. You seem to have added a script in place of your URL.

You will need to replace it with the complete URL with http or https in it.

https://att.mysupportaccess.com

Thanks! 

[Ashirav]

Thanks for reply!

But even without the window.location stuff it redirects internally to servicenow, using the instance URL as prefix: