Hi Community, Please find my requirement below:I need to change the status of legal Request which is in Awaiting User Info state and last updated 6 days ago to "Resolved" and trigger a notification for Requestor. I created a after Update BR for this....
I wanted to create New Incidents to Vendors (Any external emails) who are not part of my domain or existing users in Service now and would like to track all updates as part of response for the mail initiated from vendor as part of the Incident to hel...
Hi Team, Is there any way to auto-expand the service portal announcements widget, if there are multiple announcements to be displayed on the Portal? I believe we do not have an OOB solution for this, please suggest how can I customize the below Anno...
I'd like to do this with Catalog Builder. I'm working on a Service Catalog Item. On the form, I have a variable that accesses the cost center table. In my cost center table I have:Fund Department which is a child of Fund Unit which is a child of Depa...
example, today is 16Jul, i can make amendments to the records in system for month of June till 20th.Only 21-Jul, the amendments to records will be locked. i cannot make any amendments anymore.How this can be achieved?
Hi, I need to load an excel file using a business rule, the file is attached to the data source. The headers start in row 3 (the first rows are for title and languages). 'Header row' field in Data source is 3.When i test manually (Load all Records) i...
Hello everyone. I am configuring the App Engine Studio environments and I have two instances, Dev and Prod, and to successfully configure them I need the Instance Credential. I only have 4 of them to choose from None of these credentials work when I ...
Hi Community,Is there any Spoke for integrating this can anyone share the link for the store? is it license based?OR If anyone has done before any guidance how to integrate ServiceNow with MyXalytics/ELK Thanks
Hi Is there any alternate methods for scoped applications "GlideTemplate()"- other than this can we have any other options?
Hi Community, I'm in the process of creating a flow that submits a catalog item triggered from an inbound email and want to update the short description and description of the catalog task using the subject and body of the email but after the submit ...
Hello Everyone, Incident priority is p2(2- High), user click on the outage. it should show/set type value is degradation.For reference attached screenshot.Please help with BR script.
Hi Community, I want to remove last two columns of an array. But splice method is not working. Seems like issue with the for loop. var grp = (gr.groupings.getDisplayValue()).split(","); for (var grpi = 0; grpi < grp.length; grpi++) { ...
Hi all I would like to prevent users from logging a P1 incident. What is the easiest way to hide the 'High' choice on the 'impact' and 'urgency' choice lists? Only 'medium' and 'low' should be visible.The 'high' option should only be visible to the S...
Requirement : If Recipient's manager is member of the 'Approval - AD tier Account' then show the choice "Tier 0 - Domain Admin" for variable "Tier"Currently "Tier" variable has 3 choices as below1. Tier 0 - Domain Admin2. Tier 1 - Server Admin3. Tier...
When do we use the addErrorMessageNoSanitization and addInfoMessageNoSanitization methods and what is a javascript sandbox ?