How to create a New Button on app engine studio.
Hello Team,Can someone please help me in configuring the 'New Button' on app engine studio.Thanks.
Forum Posts
Service Portal add current user's name. "Hi Tom, How Can We Help?"
Hello everyone,I need to add the name of the logged in user in the portal widget "How can we help?", I have seen an old post from more than 8 years ago that is not updated and it is not work, any ideas.All the best
Virtual agent redirection of KB link
In VA, when try to search with any keyword and lists out the knowledge articles and when we select any one, it shows with a read more option.When we click on to that “Read more” option, it is taking to the different portal (sp) which is OOB, we want ...
How to make state field read only in approval table when request is approved or rejected
Hi Community, There is a custom table which triggers approval after record is created. The requirement is when this approval record is approved or rejected the state field should be read only Thanks
OOTB Catalog Items are not editable
Hello All, Some Catalog Items are not editable, what's the use of these Items and why they created?Catalog Item Names:1. Catalog Variable Creation2. Catalog UI Policy3. Catalog Item Builder4. Record Producer Builder5. Service Fulfillment Steps - Base...
Resolved! Reference field display value is empty in ui page
Hi I'm building a Ui page with 3 reference fields, these reference fields should populate using the field values from the form using a Ui action. I'm passing the sys_id's and fetching them but the display value is empty. Also I need to populate some ...
Service Portal auto suggestions
We are working on requirement in Service now Portal. When we try to search with the keywords, the suggested articles should pop up like as shown in the screenshot below. It is configured in the header in the Service Portal -> Headers and footer and...
Announcements on Agent Workspace
Hello Developers , I need your help ! I need announcements to be populated on agent workspace. Could you please let me know the steps for configuring this ? Thank you
Resolved! How to make all field read-only from a section using ACL?
Hi All,How can I make fields from Test 2 section read-only using ACL. As I don't want to make them read-only field by field.
Redirection from service portal
We are facing issue, with service portal redirection. The service portal is: https://support-dev.xy.com/csmWhen customer tries to open this portal, they should be redirected to another page " https://www.ab.com/info/cust-supp.html ".We have configur...
Resolved! Notification sent to the group email
Hello, I am looking for a solution to configure a notification in a way that an email is sent to the group mailbox instead of all members of approval group. how this can be done?
Flow engine context vs Flow Report Runtime
Why are “Flow engine context” and“ Flow Report Runtime” runtimes different?
Resolved! Evaluation of error message table API
Hello everyone,I am currently familiarising myself a little with the subject of interfaces. I currently have an interface that creates an incident in another instance.Instance 1 - Trigger Interface to post incident in Instance 2The interface is also ...
Show more button not showing exact solution
Hi all,i have one requirement like when i am click show more button then next records will concat with previous records in the same page but it is redirecting next to page instead of concat in the same page can any one please help me to solve this pr...
Resolved! ServicePortal Simple List Order By
Hello, I have an instance of the Simple List widget on the landing page.We want to set the simple list to Order By "Created Date" by default.How can I set the widget to order by created date? There is no Sort option in the filter builder in the insta...