Redirect to External website from the Service Portal Logout?

[Ashirav]

On My Service Portal, there is a Header having a logout button.

The task is that when the logout button is clicked I should be redirected to att.mysupportaccess.com.

What should I enter in the "Redirect to The specified URL" box?

 

 

Doing what I did above lands me to internal page and not an external page, i.e. it always uses the instance name "ncrsmadev.service-now.com" as prefix, meaning it is not redirecting externally, just internally:

If I am supposed to write a BR then how can I configure it with this here?

[Alikutty A]

Did you try the complete URL with http?

[Ashirav]

Yeah, i tried with and without http/https. No luck. It always uses the instance name "ncrsmadev.service-now.com" as prefix, meaning it is not redirecting externally, just internally

[Alikutty A]

Are you using the Service Portal or the old CMS system? The screenshot seems like you have created a record in the CMS Header Menu.

For Service portal, the table name would be sp_rectangle_menu

[Alikutty A]

The following worked for me in CMS

[Ashirav]

Okok I got it! Thanks a lot for your help! I managed to get redirected! Thanks, my first task got completed successfully!:)