Redirect to External website from the Service Portal Logout?

Ashirav · ‎10-13-2019

On My Service Portal, there is a Header having a logout button.

The task is that when the logout button is clicked I should be redirected to att.mysupportaccess.com.

What should I enter in the "Redirect to The specified URL" box?

Doing what I did above lands me to internal page and not an external page, i.e. it always uses the instance name "ncrsmadev.service-now.com" as prefix, meaning it is not redirecting externally, just internally:

If I am supposed to write a BR then how can I configure it with this here?

Alikutty A · ‎10-13-2019

Hi,

window.location.href is a javascript code used to redirect to a different Url. You seem to have added a script in place of your URL.

You will need to replace it with the complete URL with http or https in it.

https://att.mysupportaccess.com

Thanks!

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Alikutty A · ‎10-13-2019

Did you try the complete URL with http?

Ashirav · ‎10-13-2019

Yeah, i tried with and without http/https. No luck. It always uses the instance name "ncrsmadev.service-now.com" as prefix, meaning it is not redirecting externally, just internally

Alikutty A · ‎10-13-2019

Are you using the Service Portal or the old CMS system? The screenshot seems like you have created a record in the CMS Header Menu.

For Service portal, the table name would be sp_rectangle_menu

Alikutty A · ‎10-13-2019

The following worked for me in CMS

Ashirav · ‎10-13-2019

Okok I got it! Thanks a lot for your help! I managed to get redirected! Thanks, my first task got completed successfully!:)