Redirect user "sn_customerservice_agent, sn_customerservice.consumer_agent" to CSM/FSM workspace

Ashwin Perumal1
Tera Contributor

‎02-14-2024 09:07 PM

Hello All,
I have a requirement to set landing page to " CSM/FSM workspace" for users who have sn_customerservice_agent, sn_customerservice.consumer_agent. Currently when I create a user with these two roles assigned and If i impersonate that user the user is redirected to /now/nav/ui/classic the default landing page. Only when i manullay click on workspace and set csm/fsm workspace its going to workspace view. 

I want my user to automatically redirect to csm/fsm workspace  when a user with the sn_customerservice_agent, sn_customerservice.consumer_agent login.

 

Can anyone pls help me on this to how to redirect users to workspace. Thanks in advance

 

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AndersBGS
Tera Patron

‎02-14-2024 10:49 PM

Hi @Ashwin Perumal1 ,

 

This is not possible. You can only set default landing page for all or none - not persona specific. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

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