I'm using an Inbound Action to create a Request and a single RITM under it. Everything got created and worked as expected. The REQ workflow triggered as soon as the record was created, once approved, the RITM workflow triggered and created catalo...
So I'm trying to update an items state through a Business Rule Script. I can succesfully POST to the table and the script gets call, but nothing is updated on the resultant item(s).Here's an idea of structure of the data:Post Request to #2 to insert ...
I have a related list on Task called 'Impacted Services' that lists the CI's related business services. It's populated by the following Business Rule: removeAffectedServices();if (!current.cmdb_ci.nil()) addAffectedServices();//Removes any affect...
Long before I arrived, there was a horde of tickets that did not close, even though the the RITMs were completed. We found the problem in the workflows (several of them) and corrected them. But that still left me with almost 2,000 tickets to clos...
I am trying to add an hyperlink text, to task instructions/description (using string.link()) in Workflow, but the field renders as plain text wrapped with <a href> tags.Wondering if this is even possible?
Hi All,I wanted to stop by and share with you the npm module I've been working on to easily query and manipulate records in your service-now instance!Check it out here:NPMJS: snow-query GitHub: GitHub - eliash91/snow-query: A simple Node module built...
Hi AllI get an error while generating a SOAP message i.eUnable to load WSDL: java.lang.RuntimeException: org.apache.commons.httpclient.HttpException: Unable to retrieve XML, HTTP status code: 401:org.apache.commons.httpclient.HttpException: Unable to...
Chuck, Dave, and Kreg are back to help you understand the world of regular expressions. These powerful patterns can be extremely useful in scripting, Edge Encryption, and more. The team starts out with very simple examples and constructs. Find out h...
Sorry for such a basic question, but I'm not seeing it. It must be the time of day.I created a UI Script, which is not global as I'm working in the HR scope. It has a custom made function sn_hr_core.gdf_hr_check_input, which returns another function....
I'm using a custom application and trying to create a task when another record is created. My business rule is as follows, The dataset receipt is the parent record and I'm trying to create the task through this business rule. However, I've tested it ...
Hi All,Need to know from which script Delegate gets the mail. we have a custom requirement, Suppose A raise a request and approval get to B. So now if B set the delegate to A then approval email should not get to A. Can any one have any idea on it.
Hi ServiceNow Community,I'd like check attachment name in a catalog client script and manipulate the string, but I don't know how extract attachment name.How can I do this?Thanks for your support,Best Regards.Davide
Admin as an elevated role … do you have problems with this?I've always had my Admin role set to elevated for both security reasons and to ensure I am not using my admin rights unless really needed. Twice now ServiceNow has told me I should not have a...
Hi All,How to I catch the invalid reference in reference fields, ex. I have three condition to put in on reference field, 1. I need to populate related information...
Hi All,I have an inbound request action, and what I am trying to do is get the the inbound action to check the inbound email for an Email Address within the body of the email itself. Then use this email address to set it as the 'Requested for" of the...
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