How to trigger a notification to affected CI owners when the change request is approved?Please help in how to create and event to trigger a notification to "Affected CI' owners.
Hi all,For a special need, we integrated 2 solutions and emails for the "other solution" are sent by Web Service to ServiceNow.ServiceNow sends the emails rightly but it doesn't add the watermark on the email.Do you know if it's possible to add the w...
Hi need help,Objective: To trigger a survey to requester when REQ is closed for a catalog item - Catalog item1.Created a survey :Set to :Certain users can take this survey, based on conditions.Trigger conditions:table - sc_requestuser field - Request...
Hello,I'm trying to change the metric on Assignment Group so it will stop when the incident state will be Resolved (in this moment it stops when the incident state is Closed / not active anymore). The only info regarding this I found on this wiki pag...
Hello All,As per a product requirement in my company, I want to monitor the CRUD operations on various tables in service now. Is there any way to do this apart from the email notification mechanism?Thanks,Pooja
Hello all. I need to retrieve an XML file via a non ServiceNow URL that will be different every single time it's used. I then need to parse that XML file to populate fields on a new Incident ticket.I'm pretty sure I can manage the parsing bit, bu...
I have created a 'Yes/No' type variable. I would like to set the value to 'Yes' at a particular stage in the workflow using a 'Run Script'.I have tried current.variable_name = 'Yes' which does not work. Any suggestions?
A while ago, I requested assistance in this thread:Change Request Rejected CommentsAnd was able to successfully get the notification to work. What has been happening, however, is the notification will get send back to the requester stating the change...
I've created a Catalog Item that allows users to request a product be added to a catalogue. The form has 11 fields on; the Requester and then 10 fields relating to the product. I want users to be able to add multiple products in one go. I see it work...
HI,I have a worklfow and need to manipulate the workflow from a business rule. The requirement here is follows- I have a workflow which waits on timer for a certain time interval - Based on certain condition, i need to complete that timer before the ...
Hi,I wonder if anyone can help with this problem.We have a catalog item that includes a variable set which displays a 'requestor name' and the related 'requestors company'.The 'requestor name' is evaluated correctly and displays on the item form with...
I've used this client script to populate a Select Box Variable because I need dependent values. However, the select box seems to list the options in a random order. How do I get the order to follow the sequence of the field it references? They are or...
I want to find the approval group for a sysapproval_approver record that was created from a Approval - Group WF Activity. Though I can get from the approval to the wf_activity, I'm not seeing how to get to the actual values that were filled in on...
I am trying to find the most recent date in a function query in an attempt to add 7 days and reassign it to the original field.Here is the UI Action that I have tried, but it still only takes the current date and adds 7 days. Not sure why, at least...
Hello, I have a client script which on the fly adds an option to a select box.It works fine in the catalog item, but when the item is requested and I see it on the requested items, the option is not there. The scripts executes, but the g_form.addOpt...
| User | Count |
|---|---|
| 132 | |
| 50 | |
| 35 | |
| 18 | |
| 17 |
