Resolved! Is there a way to mass retire KB articles?
Instead of going into each KB article and clicking the 'Retire' button, looking for a script to do it.
Forum Posts
Resolved! Disable Heisenburg Bootstrap
Does anyone have any idea how to disable the Heisenberg version of bootstrap?I have already dropped in the glide.ui.heisenburg.exception = view_content thing into sys_properties; no luck. At the moment, it's driving me nuts because the CSS for Heisen...
wizard ui policy
Hello All,Another beginner question i'm sure. Not finding answers via search.I have about a 12 panel wizard. I need to hide a Select Box variable on panel 10 based on a Yes/No variable in panel 2. I create a Wizard UI Policy to do that. It doesn't wo...
Resolved! List choice UI ACtion
Hello everyone,I have a Ui action, which I use on listview.here is the code u in action,///////////////////////////var className = 'u_cmdb_ci_client_software';current.sys_class_name = className;// Mappingvar gr = new GlideRecord(className);gr.initial...
Resolved! how to populate the cmdb_rel_ci table while importing the CI's in to cmdb_ci_server table
Hi,I need to add 50 rows ( 50 new servers in an excel file ) into the cmdb_ci_server table(target table).while importing these servers , i need to add the relation ship between these 50 new servers with the another CI's in the cmdb_ci_service(Bus...
Remove Roles from users
How do I remove a role of a user from a scoped application?I tried to perform delete operation on sys_user_has_role table.But application access for the table is restricting to perform deleteoperation on the table..I have seen many discussion for the...
Resolved! Where are CMDB Health Recommended field values saved?
Hi,I have added Recommended field values in CMDB Health properties for several CI classes on our dev-instance.Now I am wondering where this information is saved on the instance and what is the best practise to take these changes to production. Manual...
Risk Assessment Ui action
Hi,We have Risk Assessment UI action, when I change the values on the questionnaire, and submit, it gives me 'leave page or stay' message. Not sure why?
Resolved! multiple work flows per request item/ritm
Hello Community,I have a unquie requirement for a project I am currently engagemed in.The client needs to have all requests items go through a certain stage of approvals and controls before the actual individual request are executed.The first stage a...
Import a knowledge base from static html files
We would like to import an existing KB article we have saved locally as an HTML file to the Service-Now server and create a new KB.I was provided a script which is in the wiki (http://wiki.service-now.com/index.php?title=Useful_Scripts#Import_a_knowl...
Resolved! Complex service request with large number of ordered items
HiI'd like to hear from any service catalog workflow developers who have been required to implement a solution which manages tens to hundreds of ordered catalog items per request.For my current project, I was provided with a high level design which u...
get session token on angular client
I am working with angular and would like to get the session token. I tried using g_user but that didnt help. How to get the session token on client side ?
Resolved! Fulfillers & licensed users
We have a scoped app that performs a data sync of ServiceNow users and groups based on a custom role we have created. The role itself is package as part of the app.My question is in repect to Fulfillers mentioned in these articles:https://docs.ser...
Resolved! IncidentState Variables defined?
Hi,Can anyone help me find where the IncidentState vars are defined? There's several OOTB biz rules using statements such as:current.incident_state.changesTo(IncidentState.CLOSED) current.incident_state.changesTo(IncidentState.RESOLVED) thanksDave
Adding Role to Catalog Item
Small question, but causing a few issues:I can't seem to add a role to a catalog item no matter what view I'm in. I'm looking at the form design and it is obviously supposed to be there, I just don't know what is holding it back from my view....Basic...
