Changing ServiceNow landing page for users based on roles

[Khalnayak]

WIll be upgrading to Orlando in the next week.

Wanted to know if we can set a default landing page to the Agent Workspace for the L1 support guys.

Is this possible and how can it be done?

Please note, we want to retain the default landing page for everyone except the service desk guys.

Thanks all.

[Chander Bhusha1]

Hi Usman,

you can check this link for setting up the default landing page.

https://community.servicenow.com/community?id=community_blog&sys_id=53bc6e25dbd0dbc01dcaf3231f9619b2

Mark helpful and correct if it helps.

Thanks,

CB

[DirkRedeker · Accepted solution]

Hi

Go to the Landing Pages Module in ServiceNOw Classic UI and set Roles to the existing Landing Pages according to your needs. If NO Role is assigned, the Landing Page will be available to all.

Also check the "Order" value of the Landing Pages.

The first Landing Page, which is available to any given user at his/her Role will be used to be displayed. So, make sure, that the Landing Page with NO Role will have the highest Order number, to be some sort of "Default" / "Fall Back", if there is no access to any specific Lading Page.

Let me know if that answered your question and mark my answer as correct and helpful.

BR

Dirk