Redirect users to different pages based on roles

[Aswathy4]

Hi All,

We are trying to develop a react application as front end in place of the CSM portal , we have created a UI page for the home page.

I want the customers to redirect to the  ui page based on their roles where as the customer service agent should get redirected to the native ui. The native UI should have another dashboard which is nothing but a ui page as the dashboard.

Can anyone help me to redirect users with different roles to different UI pages when the login?

my intention is to load 2 ui pages 

1. For the customers the url will be something like :

https://dev11111.service-now.com/ui_page.do?sys_id=faabcab087b50110871b54683cbb35de

2. For the agents :

https://dev11111.service-now.com/nav_to.do?uri=%2Fui_page.do%3Fsys_id%3D16f1d09287e14110871b54683cbb3566

Regards,

Aswathy

[Chandra Sekhar6]

There is a script include SPEntryPage. Make necessary changes in that depending on roles.

Refer to this link:

https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949

[Aswathy4]

Hi Chandra Sekhar,

Thanks for the reply.

I am not using the service portal.

my intention is to load 2 ui pages 

1. For the customers the url will be something like :

https://dev11111.service-now.com/ui_page.do?sys_id=faabcab087b50110871b54683cbb35de

2. For the agents :

https://dev11111.service-now.com/nav_to.do?uri=%2Fui_page.do%3Fsys_id%3D16f1d09287e14110871b54683cbb3566

Could you please help me with this

Regards,

Aswathy

[Jeff Wentworth]

Was this topic ever resolved?

A status update would be useful and appreciated.

[Maria17]

Hi Jeff, I had a similar requirement. Can you please help me with a solution.

Is it possible to redirect fulfiller users belonging to 'Group A' to a Dashboards homepage and fulfiller users who doesn't belong to 'Group A' to Service Operations Workspace as their homepage