Redirect users to record after signing in with SSO

kevin_munguia
Tera Guru

How can I redirect users to record in the service portal after they login with SSO. Note that I would need to set this up for two different IP. The link that the user clicks will need to generate from the email notification. I've tried using the sample url below but when I login, it doesn't redirect to the record, it only navigates to the default homepage. Is this even possible?

 

https://instance.service-now.com/login_with_sso.do?glide_sso_id=SSOIDNumberHere&sp?id=ticket&table=sc_req_item&sys_id=RecordIDHere&view=sp

1 REPLY 1

Peter Bodelier
Giga Sage

Hi @kevin_munguia,

 

I'm afraid its not as simple as that. Take a look here:

Email links with external authentication (servicenow.com)


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.